Where do I start. First off I am a home owner too. I would not allow these unethical people to guard my house. If there was anything broken I replaced it. Example I called them and told them I broke the stove I bought a new one because that is what I would want my tenants to do in my house. If it was my fault I paid for it no questions asked. I am attaching a email I send to Citadel after I was out of the country. They waited until I was no longer in the country to do any work so I would not have anything to say or come to the office. I left the house so I could be in town for a month to allow them to do the work. I did not hear anything. The first thing I heard from them was when they send me a check for $1.11. I had to laugh but the way they conduct business is real and they have practices that are not ethical.This is the email I sent to the office and never got a response. //I knew you all were going to try this but not to this degree. The whole house was wiped down. I do have pictures and videos so I would love to see your pictures too compare any difference. You should have pictures from my move in and the move in paper showing the outlets were broken before I moved in. I will send a copy if you some how lost it. There are extra slats in the garage in the cabinet. The bulbs were not blown out when I moved out. I would love to get a picture of the damaged door. I will provide you all the pictures you need from before and after. The weeds in the yard. I will provide pictures of all the weeds I pulled they grew every where in the rocks no matter how many times I sprayed. The paper under was cheap and I should not have to pay for that. Please provide pictures for my records. Thank you. //
1283 Kelly Johnson BlvdColorado Springs, CO 80920
From Business: Keller Williams Realty serves both residential and commercial clients throughout the greater Colorado Springs, CO, metro area. Keller Williams Realty began in 198…
2409 Flying Horse Club DrColorado Springs, CO 80921
From Business: Partner with Penny and Flying Horse Realty! Flying Horse Realty is a premier realty company located in the heart of the northern corridor of Colorado Springs and …
1880 Office Club PtColorado Springs, CO 80920
From Business: Colorado Springs real estate company specializing in new and custom homes, and relocation assistance.
660 Southpointe Ct Ste 200Colorado Springs, CO 80906
DO NOT USE THIS COMPANY.....fortunately I have not had to work much with this company except for this last 1 1/2 months. The first management company before Citadel Realty was Encore. And she stole not only the rent but all of our deposits as well. I am a single mom and an 800$ deposit is critical for me. Anyway Citadel takes over and within 2 days posts that I have to move because I have a cat. I have had the cat there for a year and it was approved. So I decided to move. Then they decided that they were going to back charge for utilities that are not part of our lease ( water and trash) because they said Holly Dalton never paid. So I received a statement for March with 102 dollar charge for water and trash utilities dated months prior. I now have 2 weeks left and I just received my second statement with now 3 charges over 100$ for month of utilities that are not part of my lease. When I called the owner He told me that he did not need to explain any charges about anything. And that if I did not like that I could take him to court. I will see them in court because I find it really hard to believe that I am being charged over 300$ for Water and Trash for a month and a half of being under them. this is a 4 plex its not an apartment complex. Anyway I hope I sincerely saved anyone the trouble of dealing with these people.....They are about as scandalous as any come.
Incredible service quick and to the point, Finding what you need in a timely fashion with no side agenda.
I as well as my father (separate properties) have used American Integrity Realty to manage our homes in Colorado Springs. I have a condo out east which has sat vacant for an entire "zero" days since American Integrity Realty began managing it in 2010. My father has had the same experience as an out of state owner since 2011. I typically do not write reviews, but found it necessary after reading the negative one I found online. Tenants forget the management team at American Integrity Realty are there to work for the owners. I have not found a management company which holds a candle to American Integrity Realty. The fees are more than fair after shopping the competition and the communication and bookkeeping are superb. If you are an owner looking for a company to manage your home as if it is her own give Dee Dee a call and vet her for yourself. It will a breath of fresh air compared to what you hear from her competitors.
DO NOT rent a property managed by Clemente! They were slow to respond when we submitted maintenance requests and only responded after several inquiries if they responded at all. In fact, our front door didn't work the last three months of our lease because they didn't respond to repeated requests. When we moved out, they refused to perform an end of lease walk through inspection with me and then kept $650 of our security deposit after we departed even though we did everything required in our lease and the move-out check list they provided. We even had the house professionally cleaned and provided a receipt even though it wasn't required! When I provided documentation and photos of my claims and asked them to do the same, they just blew me off and said they wouldn't give me my security deposit back. FYI, the positive reviewer below (Melissa J) who said "just follow what it says in your lease..." works for Clemente. We went above and beyond what was in our lease and they robbed us of our security deposit. We've moved around the world 13 times in the past 21 years and this was the worst experience we've ever had. Renters beware!
To start with the lady at the front desk was new, she was very nice. I didnt have any problems with her. The house I found was posted on craigslist, so I went and got a key. Loved the house, it did need basic cleaning. The location couldnt be any more perfect for what our family needs.I went back and wanted to fill out an application. Not sure what his name was but he was older, told me if I had a copy of a current credit report he could tell me if we would qualify. I came back a little later with the credit report after he looked at it, his deminer towards me changed. We have a lot of medical bills on or credit but he does care bills are bills and if you cant pay them its your own fault. He talked to me like I was a little peon and meant nothing to him. I was so upset, more upset about the treatment than not being able to get the house. As I walked out the door I said good luck renting it.....we could have just signed the lease. He acted like an arrogant a#$hole. Very unprofessional and rude. I have not even read any reviews about that company so maybe its for the best that it didnt work out. PLEASE PLEASE don't waste your time, hopes, or money trying to rent a house through this company. I would give them 0 stars but you have to give at least one.