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Sound Shop

Map & Directions
(5 Reviews)

7 E Cimarron St, Colorado Springs, CO 80903

(719) 636-1684

CLOSED NOW
Today: 9:00 am - 6:00 pm
Tomorrow: 9:00 am - 6:00 pm
54
YEARS
IN BUSINESS
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General Info

We have completely revamped and expanded our Television Repair department, we repair all makes and models no matter where you bought it.  We offer the best prices and keep parts in stock so you don’t have to wait for a repair.  We employ only knowledgeable technicians and continuously train, so they are always at their best. We offer in home or in shop service and all our work in unconditionally guaranteed. We are also now offering NEW LOWER PRICES.  Schedule your appointment today.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

SunClosed

Extra Phones

Fax: (719) 636-1315

Services/Products

Yamaha, Whole House Audio/Video Pre-Wire, VPI, Tributaries, Sony, Sonance, Sharp, Service Center Satellite Home Theatre Knowledgeable Staff, Proac, Pioneer, Paradigm, Onkyo, Niles, NHT, Mitsubishi Video, Mitsubishi

Brands
Arcam, Audio Technica, Audio/Video Systems, Bose, Creek, Dali, Epson, Financing, Gemini, Grado, Home & Commercial, Integra, LG, Layaway, Marantz, McIntosh, Mitsubishi, Panasonic, Samsung, Sharp, Sony, Toshiba
Payment method
all major credit cards, check, financing available
Neighborhood
Downtown Colorado Springs
Accreditation

BBB

Categories
Television & Radio-Service & Repair, Stereophonic & High Fidelity Equipment-Dealers, Sound Systems & Equipment, Stereo, Audio & Video Equipment-Dealers, Television & Radio Stores
Other Information

Services: <p>Yamaha, Whole House Audio/Video Pre-Wire, VPI, Tributaries, Sony, Sonance, Sharp, Service Center Satellite Home Theatre Knowledgeable Staff, Proac, Pioneer, Paradigm, Onkyo, Niles, NHT, Mitsubishi Video, Mitsubishi</p>

COUPONS & DEALS

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Reviews

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jamesmentz

03/12/2013

Overall

I bought some lamps from online really cheap and they kept going out really fast, Called these guys and they came out and checked it out and sold me a higher priced lamp but it has worked great since!!! You get what you pay for I guess.

robinlbird

12/01/2012

Overall
Funny how we have to send in o...

Funny how we have to send in our own rating of ourself to try and raise the ratings on site, not one review had anything good to say. I just called for assistance and the phone rang and rang and finally went to a busy tone. A business with no voice mail is not a business and shows the ratings are correct, don't care if they get your business or not. They won't get mine...

Epsound

07/26/2011

Provided by Citysearch - 
Overall
Beware!!!!!!!!!!!

As for support, I will echo the previous reviewer who says they act like they wish you would just go away: Unless of course you wish to spend more money.

We had just moved to COS from another state and had some Paradigm speakers under warrantee that blew. We took them there. After going home I got a call from the shop manager who began questioning me about how they were both broken. He said it didn't make sense to him that these weren't working and asked how we had been abusing them....WTF!?! Yep that's right. I found out later they broke due to the moisture and altitude change.

Unfortunately we also bought the Control4 from them and their techs installed the system. I ordered light switches to go with it but they conveniently didn't come in on time so I had to pay two separate installation fees. I received no manual for the system, no support materials of any kind after asking numerous times. It was as if they said yes, yes, and yes, and once you left the store or the tech left our house we were out of sight and out of mind. During the whole experience were told, ""Don't worry, I'll take care of you and we'll work out the lowest price along with full product support.""

During the whole process we purchased other equipment from them. I found one unit they offered for less online and I told them about it to see if they would match the price. The came down on their price but were still hundreds over the math price. I was then proceded to warned if we brought the that unit in for service, AND PAID FOR THE REPAIRS, that we still wouldn't be given any priority over products brought in for service that were bought from them. You can interpret this however you like. For me, a screaming red flag.

I am now having problems getting help from them for the Control4 issues. I have called twice and they keep saying they will get right back with me. I'm still waiting. I guess you live and you learn. These guys are full of it and you will notice this soon after you begin to deal with them on issues that don't seem to direct benefit their bottom line.

I am slaved to them for Control4 technical support and considering paying the extra money get another tech team to come and take over my system. Unfortunately for us, we had already done business with them before we were able to put the whole experience together and evaluate it. I/we will not do business with this store again. I do not care what the implied savings are.

You can do what you want obviously. But, I sincerely hope you at least read and keep this in mind if and when you go there. At least then you will see what

CabinDweller

11/10/2010

Provided by Citysearch - 
Overall
Poor Service

After having our plasma TV repaired by the Sound Shop for what appeared to be a minor issue, the TV completely failed (black screen). The Sound Shop would claim no responsibility and we had to make numerous calls to even get a call back from their service department. As of today we are still waiting for a call back. We get the feeling they wish we would 'just go away'.

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