The Shafer Group - Colorado Springs

I could not be happier with The Shafer Group - they are extremely professional. The staff have shown sincere care about the growth of my company.

I've loved working with The Shafer Group since the very beginning. The staff is very attentive. They always provide me with clear and insightful advice and if they have any questions they ask me as well.

I have really enjoyed working with The Shafer Group. I know they will always do a great job and they have our best interest at heart.

The staff at The Shafer Group are an incredibly creative and helpful group of people. They are great when it comes to any IRS issues.

If it wasn't for the Shafer Group, our company would not be in business anymore. They really helped us to get back on track with our finances.

The Shafer Group really know the tax code inside and out.

Unfortunately, we just saw this review above. We are in the midst of having our taxes done by the Shafer Group and have already experienced two bait-and-switch tactics: 1) We had an appointment with one of the managing CPAs of the firm, but were redirected unexpectedly to one of her employees when we went in for our appointment. 2) We were told during our appointment that the fee to do our taxes would be $750, only to be told today (now 12 days from the tax deadline) that the fee would be $200 more, even though we didn't present ANY additional complexities in the intervening time period. This was obviously an issue of the CPA in question not accurately assessing the time it would take to complete our return, and now their management is trying to pass this additional cost on to us. I am self-employed but I don't think we have a super complicated financial situation, and I'm astonished that a company that is trying to establish trust with us (according to their web site) would do business in this manner. We are awaiting the completion of our return and news about how they intend to handle the cost matter. I'll update this review accordingly.



UPDATE: The Shafer Group finished our return a couple of days later and never again mentioned the additional cost. They charged us $750 total. We didn't appreciate that they tried to change the fee on us, but after raising the issue of why, we do appreciate that they didn't fight us on it. I also wanted to mention that we were asked multiple times for more pieces of data that were needed to complete our return after our initial meeting. Again, I don't feel like we have a complicated financial situation, so it didn't make sense to me that we could not get a complete list of things that would be needed directly after the first meeting where we explained - in full - all of the matters that would affect our taxes. Personally, I think this was due to the inexperience of the person doing our return, and I go back to the bait and switch we experienced when we were not handled by the person we expected. I hope anyone looking for information on this firm finds this review useful.

The Shafer group is a serious let down as far as skill, professionalism, and quality, oh and don't forget price. Staff is seriously of low quality and not of substance for their supposed titles. Rates are extremely high, work performed by underqualified individuals and the tax work itself is questionalbe. I have talked with two others who used The Shafer Group who have been audited only to have to pay the IRS and of course pay the Shafer Group also. Very questionable practices. I can't believe he is in business. Stay Away.