815 S Sierra Madre St, Colorado Springs, CO 80903
TollFree: (888) 715-4487
Wheelchair Accessible: Yes
Price Range : Average
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This place is a rip! I dropped off four pieces. I would guess aprrox. 250.00 worth. I called and said where is my money and they say your items didn't sell for squat. So you get nothing, we get it all. Be very careful in dropping anything off. Better to give it to goodwill. At least you get a receipt for your taxes.
Awful is an understatement! Don't EVEN bother with these hacks. Brought them approximately 7 seperate items (furntiure, camping gear, etc.) and 22 boxes of good quality auction-ready items. The items came directly from our antique store booth and the boxes were each about beer-box sized, the same size as most of their auction lots. Tap acted like he was doing us a big favor by taking the items and would not take the time for us to explain what the boxes contained.
Then, only 12 boxes were listed on their "final" inventory and several items were missing! Paula was about as friendly as a snake. All she did was slap the check and inventory list on the desk in front of my husband and walk away without a word. When we confronted her about several missing items, she got very snotty and said the boxes were condensed for quicker sale. Not true!
Several follow up phone calls were required to "find" the rest of our things but the inventory list was incredibly vague. They also have NO idea about the value of things - sold a Korean War era china figurine known as a Urisaki doll with a box of barbie dolls, or so they say! Several of our items were never accounted for in the end. Terrible!
They also misrepresent themselves on their website as having owned the auction house since 1921 which is not true. These people are as unprofessional, uncaring and dishonest as it gets. Unless you only want to auction off some random crap, do not take your valuables to them!
Today, we rec'd a check for the items that Ross Auction sold for us. we were very pleased with the entire process. When Bill Ross first came to our house, he was polite and filled us in on the entire process. Explained the fees, etc. We told him at that time that we would call when we had everything packed up and ready to go. When we called, Sam and Tommy came with the truck. They were the best...polite, efficient and very helpful. Sam suggested we drop by to see what an auction was like so we went on Sat. morning. It was fascinating and as I have always been known to be very organized, i was impressed with the proceedures. It took very little time for me to figure out how things were handled. Everyone there, buyers, sellers and the Ross employers were friendly and polite to one another. When we left, we were confident that Ross would do a good job for us. And they did. We recommended them to a friend who is moving out of state and when she went to check them out the next day, she too, was impressed by their service and cordial manners and has already decided she will be calling them when she is ready to go too. I have read the previous reviews and they are quite old. As I prefer to judge for myself, I did and I could not have been more happy with the relationship. I would suggest to anyone interested in this service, go to Ross Auction and meet the people. You will not be disappointed.p
Had them pick up my dad's estate. Didn't read the contract till I got my meager part of the proceeds. Wow, what a shocker. Feel like they really should have explained they would get the lions share after they sold Dad's stuff for peanuts. Something missing here! How could they have stayed in business since 1921 treating people like that?