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Panda Paw Day Spa

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CLOSED NOW
Today: 9:00 am - 6:00 pm
Years in Business icon
12 Years
in Business
(719) 574-0011Add WebsiteMap & Directions2375 N Academy BlvdColorado Springs, CO 80909Write a Review

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Neighborhoods
Village Seven, Powers

Reviews

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jane278353546

08/30/2013

Overall

If Zero Stars were available that is what I would have rated Panda Paw Day Spa. Panda Paw Day Spa is by far the most unprofessional massage therapy institute I have ever been to. My husband got me a group-on for Panda Paw day spa on Christmas of 2012 that included 2 massages. I had to schedule my first massage 3 months out, and I have yet to receive the second massage. My experience with my first massage was sub-par and when I scheduled my second massage I again had to wait 3 months. On the day of my massage I had taken personal time off of work as I am often am not off of work until late. I drove 30 minutes to Panda Paw Day Spa; when I arrived I sat in the waiting area for around 15 minutes before anyone came out to greet me, there were 2 women in the next room finishing their personal conversation (this very same thing happened at my first visit to Panda Paw Day Spa) . When someone finally did come out I told her that I was here for my scheduled massage, she very nonchalantly told me that there was no massage therapist in and that she left town on an emergency, she hardly apologized and said maybe the owner would give me a discount on my next visit. She frankly showed no remorse for my inconvenience or that fact that nobody had even attempted to reach me or reschedule my appointment. She proceeded to NOT get my name or information and took another client back for a separate service within the spa. I left dumbfounded and waited one week for a call to from Panda Paw to reschedule, I never received one. I have since then called 5 times, leaving about 4 days in between for a return call; 2 of those times the voice mail box was full and 3 of those times I left detailed messages explaining my experience and requesting a call back from the owner to reschedule. The first few messages I left were cordial and friendly, hardly showing my frustration, I tried to have grace as the owner had an emergency that she had to tend to, but at this point I am furious. I have ALREADY PAID FOR this massage and am appalled that nobody has the respect or decency to return my call to reschedule or apologize for my inconvenience. I will be copying and pasting this information to any sites with online reviews for Panda Paw Day Spa and will always firmly recommend against going to this establishment for any service to anyone I know. We have also already contacted Group-on with a complaint.

Details

Phone: (719) 574-0011

Address: 2375 N Academy Blvd, Colorado Springs, CO 80909

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