Maaco Collision Repair & Auto Painting
392 E Garden Of The Gods Rd, Colorado Springs, CO 80907
Specialties: Auto Accident Repair, Auto Painting, Auto Body Shop, Auto Body Repair Shop, Auto Body Dent Repair, Auto Body Dent Removal, Auto Scratch Repair, Auto Body Repair, Auto Paint Touch Ups, Auto Body Collision Repair
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I would have given them 4-stars when the servicewas originally done. The truck was not on time nor was all the work done. But the end product looked nice.
What defines a company is when things go wrong. This MAACO provides the worst customer service imaginable in my opinion - both locally and with their corporate offices in Charlotte, NC. Paint began failing after only two years. Was another year before it became so bad I reported it to MAACO. They dragged their feet so I took it to corporate who also dragged their feet. Finally got BBB involved who lit a fire under them.
Truck was eventually repainted in year 4 of 5 year warranty so I had to pay prorated share. They tried to prorate based on 4 years but I fought it back to 2. Was supposed to extend warranty by a couple years too. Sadly, even THAT paint job failed in 12 months! Would love to post pictures. Trying to resolve AGAIN but same story. It's been 5 months already. No resolution and poor communication!
Names of those I attempted to communicate with: Joe (owner!), Mike Reece (mgr/estimator), Jacqueline Woodson (corporate customer svc), Katherine Ortiz (corporate customer scv), and a half dozen others in a call center outside the US.
In January I will take them to small claims court.
05/05/2011Provided by Citysearch -
So I took my 01 Explorer to Maaco , the one on Garden of the Gods . It was peeling, and completely faded bad! So I talked to Mike and he gave me a great deal. i got my whole car painted and it looks brand new! I can believe it! I was gonna go buy a new car cuz mine looked so bad, but now my friends wanna buy mine! lol They were awesome !! I couldn't be happier !