Eagle Heating & Air Conditioning
1001 S Nevada Ave, Colorado Springs, CO 80903
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HORRIBLE!! Our heater stopped working properly on Dec. 1, 2015. We called our landlord, he contracted with Eagle to fix it. The tech, Thaddeus, showed up around 5 pm on Friday the 4th, didn't have the part on his truck and said he would be back the next morning. Nothing! He never showed up, never called...NOTHING! Monday the 7th he called, said he was really busy but he would get to us that day "even if it was 8 or 9pm". NOTHING! Never showed up, never called and my husband waited up until 10:30 for him. Tuesday the 8th he called said he would be at our home in approx 4-5 hrs which would have been 2:00 or 3:00 that afternoon. He finally showed up at 8:30pm and worked until approx. 10:00. He added a lot of unecessary parts, but got the heater "working". The first time the heater cycled off it would never turn back on. My husband tried to light the pilot and it wouldn't stay lit. Wednesday morning the 9th I called Thaddeus and told him it wasn't working and I wanted him to come back first thing that morning and fix it. He said he didn't know what was on his schedule but would call when he got to the shop. I told him I was sick, that my husband had to leave at noon for work and he needed to be here before my husband had to leave. He again said he'd call as soon as he got to the shop. NOTHING!!!!! He never called back and in fact proceeded with his regular schedule. We have been without heat for 7 days. Finally we got the landlord involved. We didn't want to have to do that. Thaddeus showed up about 45 minutes ago, removed all of the un-needed parts he put on last night, the heater is finally working ...we'll see if it continues. This is the WORST treatment I have ever gotten from a company! I will NEVER use them again and recommend that everyone with heating problems stays clear! HORRIBLE TECHNICIAN!!!!! If I could give them a -10 rating I would!
We have used this company for over 10 years, both for our business and home. They are the only people who know how to fix OLD commercial heaters and air conditioning units and always went above and beyond the call to help us. When we decided to replace our home furnace and air conditioner last summer the price was reasonable and the service was great. They are nice people and we will continue to use their services in the future.