Bestway Disposal

I would agree with Melissa L, I'm almost shocked by the negative reviews here. We've used Bestway at home for 5 years, and I've never seen friendlier professional service from their drivers. If I forget to put my cans out, they knock on the door and look for them. I'd recommend them definitely!

We have used Bestway disposal for our business for over 4 years and they have always provided exceptional service. Their customer service is always helpful when we call.

I just read the reviews and can hardly believe some of them. We have lived in Colorado Springs for approximately 40 years and since my husband is a home builder, we have moved around a bit. Some areas were not serviced by Bestway and we also have about 20 rental properties which are not all serviced by Bestway. So I do have comparisons and I have nothing negative to say about them at all in all the years that we have used them. Even though we live in Black Forest and can get some nasty weather, our trash is always picked up on the scheduled day and usually around the same time. The driver is as nice as he can be and even has helped out by carrying some large bags of pine needles from the side of my home to the truck. Both the regular trash and recycle trash drivers have always done an excellent job with being on time and never leaving any trash behind. In addition, whenever I have called into the office, I have never had anyone rude; they have always been helpful. I don't normally write reviews, but when I read these, I felt I needed to. I would highly recommend this company over any other disposal company in Colorado Springs.

We had the company for 6 months or longer and never had any issues with the service. In June I had called the company to update my address since we were moving. I was told that Wed they would pick up my trash. About 3 weeks of them picking up my trash I noticed the first of week of July wasn't picked up. I had called the company at 432pm and left a vm asking why our trash wasnt picked up also wanted to make sure they had the correct address on fie. I get a call the next day saying it wasn't picked up cause we owed for June. I had never once received a email,bill in the mail or let alone a phone call in regards to the money owed. When I came home that evening I did pay my bill. The company needs to have better communication with their customers. Reading the reviews now it seems they have ALOT of issues with communication and billing . Needless to say we will be cancelling this company and move forward that came more highly recommend. I wish I had the option to do 0 stars.

I have had excellent service with Bestway. Prior, I was with a well known company for years. The costs kept going up and up. Not unusual, but from $35 to almost $120 in 8 years! Enough was enough. What tipped it for me was adding a fuel surcharge that always went up and never down. There was never, ever a justification in writing as to this fuel surcharge that was in the end pure and simple gouging.



So I sought out and found Bestway. Excellent Customer Service from the start. They supplied two cannisters which increased my capacity by almost 40%. And my bill was cut by 60% from the prior company. I have had opportunity to watch the gents who provide the service and they are very fast and efficient. I have been very, very pleased with Bestway in all respects and today as I pay my bill was compelled to write a review for them.



Oh, and that they are a locally owned service is also a huge upside as well. My father became a customer as well and is also pleased. I am a real customer who rarely writes reviews but in this case, Bestway is deserved of high marks. Flat out cutting my bill by as much as I did while gaining MORE capacity... yes, top shelf service.



Also also... I learned they have an incentive program for their drivers that I find most excellent. I like the fact that I can express my in this case positive opinion that can make its way to the dirvers and have a positive impact. Well done on this too.

I initially chose Bestway for their recycling options. The trash service was inconsistent at times. Sometimes there would be trash strung out everywhere or the outside of the can would get excessively covered in smelly liquid for a few weeks and I would have to clean it but most times the service was good enough (reason for 2 stars). However, customer service was definately bad every time I had to deal with them, including the customer service management. Like the other reviewer, I was told that I could not receive a refund if I was cancelling to switch to a different company. I was suprised by this and when I simply questioned it I was treated poorly by customer service. In fact, if the company that I am switching to doesn't work out, I will not be going back to Bestway, not because of the minor trash pickup issues, but because I do not want to deal with their customer service people again.

I would not recommend going with this company. We were loyal customers and paid are bills on time and never had any problems. I called to add another trash can on and they wanted to charge me full price for another can. So I switched companies and they would not give me a refund on the money that I had sent to them before switching.. So if you want to deal with rude customer service people and over pricing they service then you should go with them, otherwise do your homework.

I would not recommend this company - the employees are rude - One of the issues that I have had with them is that they place your trash bins in the middle of the sidewalk when they are done and just leave them there making the sidewalk impassible - which is very rude to the rest of the public - not to mention the fact that I have neighbors in a wheelchair and this makes it impossible for them to get by. I've had other problems with them also. I have not been impressed with their service. They have also refused to take a simple medium size box with packing peanuts... and then when i decided to change my trash company they refused to refund my money. VERY DISHONEST...