worst place ever! Horrible customer service, I mean, there is no customer service at all. Many issues and they never help out. I ended up buying my cpap machine online and getting supplies online. Don't waste your time with this people.
1520 N Academy Blvd Ste AColorado Springs, CO 80909
From Business: We have been repairing all kinds of eyeglass frames for over thirty years. We can fix almost anything-and warrant our repairs. Sunglasses, prescription frames, te…
This company is both incredibly rude and very disorganized. When I called and went into their office to order and pick up supplies, I was treated as an interruption and a nuisance for wanting to purchase, well, major medical supplies.Emails are ignored, phone messages are not returned, and somehow being "transferred" to someone else always ends up in the call being disconnected.Although I had authorization from my insurance company for medical equipment, they told me that insurance would not cover my walker and I had to pay full price, out of pocket, and seek reimbursement from my insurance company on my own. It's important to note that they were an in-network provider and my insurance company assured my they'd pay Major Medical Supply directly, minus my co-pay.I ended up getting my crutches from them and ordering my walker on Amazon because they kept jerking me around up until the day before my surgery (Amazon offered the same walker for 1/4 the price I might add). I paid my co-pay for the crutches before I left the office. Now, nearly two months later, I'm being billed AGAIN for the same co-pay I paid 8 weeks earlier. Calling to try to get it resolved only leads to voicemail systems where calls are never returned.If I had realized how much of a pain they were to deal with, I would've gotten my crutches from somewhere, anywhere else, and I'm really glad I didn't end up ordering my walker from them after all.
Medicaid wrongful took my loved one off there coverage. So far Lincare have not provided service and that is the the problem its been almost a month since I tried to switch over. They say they cannot Promote there business. I would like my loved on to have oxygen, before she suffocates to death.I know the doctors office send the order over to them on May 2nd according to the office. I want to report this to what ever administrative office oversees Oxygen supplies.
Used for CPAP They forget about you. Then when you try to change to a TV one after 3 years, and try to change back they want you to pay $3,000 of full price after Medicare been paying.
Find another supplier if you can.My experience:1. On the return from the hospital my wife had 1 hour of oxygen left before a special delivery was made. Apria botched the order.2. The oxygen concentrator failed after 5 days.3. The homefill unit (which fills portable tanks) failed after 6 days4. The customer service is beyond abysmal. You do not get to talk with your local office. Half the time you end up talking to someone with very poor English. The automated phone system will tax your patience.5. This is not my first experience with Apria. My general impression is that they just don't care about service.
Summir respiratory at 4715 Town Center Dr. Colorado Springs, Colorado is the worst Customer Service I have ever dealt with. I got a ProBasics Nebulizer 9-2014 it lasted 2 years 1 month I took it back to get a replacement they said we don't give a warranty with product. I told them the manufacturer had a 5 year warranty. So they found a old used one in the back of the store for me to use. I came home called manufacturer they said I would have to go back to where I bought it as they only deal business to business. I called Summit at town center and told them what the manufacturer said. She had no intention to help me, She only talked over me when I said this appears to be a scam and then she hung up phone. I intend to call Medicare and report this about buying from Probasics and Summit Respiratory at Town Center Drive Colorado Springs, Colorado.
The people that handle the equipment, the testing are great, however I've given this company as a whole 1 star because their billing staff are so incompetent. Insurance company pays but the Bennett billing company makes up their own numbers. When I call they tell me to call my insurance company they continue to stall correcting this I've sent hours talking to this company the billing department is either crooks or lack intelligence and supervision.
After having to call several times due to circular menus and disconnected calls to get a real person, I had to begin with who I was and my insurance info. Usually the process takes off from there, but for this one I found myself having to explain who TriCare was. Frustrated, I took copies of my referral letters to their office in town. In the office they seemed like they knew what they were doing, and the lady explained I can expect to hear from them within 14 days. That was in mid-March. It's now nearly May, and I just got off a 40-minute call. I again had to explain who I was, and specifically asked what more they needed. They kept referring to my old office phone number as my ID number. After being on hold for most of 40 minutes, they hung up on me. Based on the information I physically dropped off with their office I really can't figure out what more they need. If your doctor refers you here, do yourself a favor and pass.
Hard to believe this company received a BBB A+ rating. I am currently searching for another provider for my oxygen and CPAP supplies and equipment. I am not on Medicare as my husband works and we have insurance through his employer. Last year my account (me!) had been deactivated; that was quite funny since I continued to pay them and was still getting billed. They reactivated my account. Then the financial end was reorganized (I guess) since a notice was sent out that Braden Partners LP dba Pacific Pulmonary Services out of Bakersfield CA. Today, I was on hold for over 1 hour. That is beyond any level of patience. I'm trying to pay the bill. Some items on my account are questionable as I paid an amount back in February that is not reflected on the most recent statement I received. All I need is to talk with someone - I don't mind holding - usually - for a reasonable amount of time.
I've never delt with a Co. So lost I give them a. -******.if I told u my experience u wouldn't believe me?