My mother who is 77 years old and has dementia had to come in to have her pace maker removed because of an infection. The pace-maker was removed on a Monday, she was put in ICU for observation and had a catheter put in place because she was very shaky and unsteady on her feet. They removed the catheter when they moved her to a regular room late at night and it unsettled her and confused her terribly and she gave the night nurse a hard time and pulled out her iv's. I was not called and should have been, I was staying close by in a hotel room. She had another procedure on Thursday to put in another pace-maker but had to lay on her back for 4 hours! When she had to use the bathroom she could only pee the bed and that was humiliating and awful for her. Also her dinner was left out at the nurses station without any one knowing because they were busy changing her bed at the time. Also she never got a bath the whole time either. I understand you are short staffed but I really think these issues need to be addressed.
I am a Disabled Iraq and Afghanistan Veteran.I was transported by EMS to the ER with my Service Dog. When arrived at the ER I was put into a private room with my Service Dog which is prescribed by my Doctor for Military PTSD. I was approached by a nurse who told me she said "I couldn't have my Service Dog as they don't have the facilities for him". I wasn't in any condition to fight back and protect my rights. Being discriminated against me and fighting back that the hospital and the nurse violated ADA federal law and Colorado law interfering with a Service. The Nurse took my Service Dog from me. And took him out of the room. I was transferred in the to another facility for 2 weeks. I found out later from my wife that the ER nurse called her to pick up my Service Dog from the ER. My wife was called a further 2 more times by the ER staff to pickup my Service Dog. Harassing her to pickup my Service Dog. I attempted to resolve this matter and dealing with the patient coordinator and received excuses for there behavior and no apology for the treatment I received .
In for annual flu shot. Waiting room was nice and clean. No wait, no pain. Lady giving the shot was professional and friendly. Very pleasant experience.
Do not be trusting fools, like I was, of Kem Su Hor. She gave the OK,for a operation for my husband,that destroyed his organ's and him. No mention of risk or what was being done. He would never be coherent again. They either used him for money,a science project, or both. My husband was the love of my life,and I just wanted to bring him home to take care of him. She took that away from me.
Was here for an in/out knee surgery. The staff was remarkably nice and very attentive. Waiting, was no such issue here. It had been a very long time that I had seen such friendly service anywhere. (You just do not see this type of service anymore).Had to return for a second visit, not long after, for a different injury, (an unfortunate cat bite). Had to stay a couple of nights. The entire staff from the ER, to my hospital room, every staff on every shift was so incredibly friendly, caring, attentive, and knowledgeable. In return which made me feel calm relaxed, comfortable (considering) during my visit. My deepest gratitude goes to everyone there who helped aide in my visit/ recovery. It isn't fair to drop names as I cannot remember them all, so if I missed your name I apologize. However, From the X-ray tech, the many Kayla's, Kendra, Shante, Vickie, the care techs, the kitchen/food service. The whole north wing 4th floor. Thank you! Job well done! I hope I never have to return to the hospital again, but if I ever need medical assistance again. I will definitely return to memorial north hospital. The hospital beds -not so comfortable, but the staff 5 Star!
We will be loyal to this place. 2nd time there. You can call ahead and put your name on the waiting room list. They have 2 pen holders, one for clean, one for used at the front desk. IN the patient rooms they have kids table, books and coloring, chalk board wall. There was a plug in for my phone to charge, (most rooms don't have plug ins for you). It's the littlest things that make the best difference, especially when a mommas not got much sleep from sick little ones. Everyone very nice and professional. Got in very quick.
I became a member almost 6 years ago. At first I was reluctant but the rates are lower so I went with Kaiser. Best move I ever made. There are still some quirks such as using their mail order pharmacy but why would you? No lines, no sick people around you and its easy. Plus, rates are lower. Also, they are working to bring their own doctors to Springs but that has not been a negative for me other than it is taking a long time.
They deserve Zero stars. Go to a real doctor, not CSHP. They clearly don't know what they are doing. And especially do not fall for a lab test. I am out $400 and I knew more going in that when I left. They are only after your money and don't care about you.
I am ashamed & embarrassed by the care, or lack there of, received during 5 hours in the ER at Memorial Hospital Central following a traumatic injury which resulted in multiple injuries including broken bones, lacerations, & lots of road rash. As hours ticked by, actively bleeding on the chairs & floor of the waiting area, we made a couple checks at front desk to ask about the status of care & whether we could get wound care supplies or treatment. After more than 2 hours, a security guard was kind enough to bring us some gauze which we used in the dirty waiting area bathroom to try to stop some bleeding and clean some of the debris from the wounds. Clearly forgotten as a handful of other patients came and went (the ER wasn't even busy), staff slowly came to the realization of how long we had been waiting & imaging was finally done. The obvious fracture diagnosis was given & instructions to go home, wait and see, & follow up if needed. The displaced fx with torn fascia & muscle were treated as no big deal, but thankfully we have enough medical knowledge to realize an orthopedic consult and possibly surgery was necessary. We had to actually request the referral to an orthopedic physician (go figure, ORIF was necessary). Thank goodness we were able to get a sling & bandages from Walgreens because this ER didn't provide. The entire interaction left me deeply saddened & embarrassed for the healthcare profession. The fact that these practices may regularly occur to poor, unsuspecting patients who are ill &/or injured, having one of the worst days of their life, & in a vulnerable situation needing care just makes me sick...but not sick enough to ever go back to this ER. Having worked in the healthcare field for more than a dozen years, I have never experienced such indifference, lack of empathy, & poor standards of care. I hope that this experience falls on someone's eyes who tries to make meaningful & positive changes for the benefit of future patients.
Brought my boyfriend in to get help. He was in extreme pain,with high blood pressure, vomiting, chest pain and having trouble breathing. He was treated rude by the front desk adm. as was I. The Dr. Was very rude. Will never use this hospital again. Had to call 911 just to get them to get him back to the er after 2.5 hrs of waiting.