Half way through the car wash, the big horizontal brush pulled my (factory set) spoiler off. I had to fill out a report and the guy who was suppose to help me, didn't introduce his name or job title. He just started trying to get my spoiler off, eventually when he couldn't figure it out, he was just going to tape it back on. All he had to do was pull out the break light wire to take it off completely. Finally, after about 5 days, the manager Rachel got back to me. She was just as rude, did not apologize about the car wash taking off my spoiler. She jumped to telling me it's not their fault and that my insurance would have to watch the footage to determine if it is. Of course that didn't happen because a week later, they still can not get a hold of her. So unfortunately, I have to pay for the spoiler myself until further notice. This has been the worst experience since getting my car 2 weeks ago. I HIGHTLY recommend you take your car to a self serve.
2930 Janitell RdColorado Springs, CO 80906
From Business: Experience Colorado Springs one-stop car detailing center. Hand Car Washing, Waxing, Ceramic Coatings and Full-Service Auto Detailing. Swing by today or schedule …
I purchased a monthly package from them. I was unaware of the fact it was going to be a reoccurring charge. I called after I saw the withdrawal on my account and was told that I had used the wash after the month period. I used the wash 4 days before my month. I canceled, and requested my money back. The so called manager argued with me about the time. Finally after he put it in the computer it gave me prorated money back. I canceled my account because the car wash is terrible. The first 3 times I went there I had to run it through 2 times and it was still dirty. After I ran it through then I was told the vacuums were not working. Every time I went back required at least 2 washes and something was always broke. I feel sorry for some of the employees that have to work at such a craphole
the cashier makes a wicked latte ! I t thought my express wash was great and looked super clean and was fast !
DO NOT GO TO THIS CAR WASH!!!!! THEY ARE THIEVES!!! One of the employees stole my wife’s Iphone that she accidentally left on the front seat when she was getting our baby out of the car so that she could pay for the wash. She was on the phone with me via bluetooth when she pulled into the car wash. She ran back out a minute later and her phone was GONE and TURNED OFF. The Manager was a jerk and only said that they didn't take anything and they weren't responsible. We filed a police report and I left my info for the owner. To date, he has dodged the whole situation and hasn't returned my call. We just had to buy her a new phone which means that a $20 car wash cost us $600.. How low do you have to be to steal from a young mom with her infant?
Great wash and fantastic staff
I went through the automatic wash, and the washer damaged me vehicle over memorial day weekend. I called the owner to attempt to resolve the situation and he was extremely rude from the get-go and hung up on me twice. This place has ZERO professionalism and no want to maintain a customer base. I ended up filing an insurance claim to let them try to talk to him since he was so rude and unprofessional. The damages are more then my $500 deductible, luckily that's all I have to pay for from my $12.00 car wash. I want to get the word out that the owner of Splash car wash scams customers and in the end the customer gets the bill and the damage, and he gets to keep his business and make money off the unsuspecting. If the owner had been professional and had agreed to re-calibrate the machine I would have fixed this on my own, since he was so horrible to deal with I will spread the word. I think this has happened a lot since the owner of Splash car wash said that many people try to scam him and he wont have it because its physically impossible for his machine to touch a vehicle in the wash, however machines do break, do get old, do require maintenance and do require cleaning... which he made it very clear is also a scam.
All of my friends and family in Colorado Springs, PLEASE READ!!!NEVER GO TO FINISH LINE CAR WASH ON NEVADA AND GARDEN OF THE GODS!!!!!We have been to this carwash so many times I can't even count. There were a couple times when he went and got minor damage to our 2012 Wrangler Rubicon (our antenna was bent, which is common in car washes like this and our license plate holder was torn off of the the Jeep). Sunday, April 28, 2013 at about 1045 in the morning my husband, me and our kids (1&3) went through the Finishline carwash and we were rear-ended by the vehicle behind us. I wasn't sure what happened because I felt a jolt but didn't imagine it was a car behind us until my husband said we got hit. We exited the car wash and parked to the side by the vacuums. The car behind us met us at the exit and said she did not have her foot on the break and her car was in neutral. It turns out both of us are regulars at the car wash! We filed a vehicle damage report with one of the workers. Today, the day after the accident happened, we were told that the owner would be in and would be calling us. Considering this SEEMED to us to be a high-priority matter, we thought we would be contacted this morning but never were. I ended up calling the car wash and the woman on the other side was rude and didn't seem to care or take any responsibility for what happened. Later on the owner called my husband and also took no responsibility for what happened inside of their car wash. I would never recommend this car wash to anyone unless you want your vehicle damaged or to be rear-ended. If you choose to go to this carwash, know that you are responsible for any damage and don't expect the owners or management to care about any problems that you may have, even if it was caused by their equipment.
I went there over a week and a half ago. The wash shut down on the person in front of me and I had already paid. I promptly called the person who runs the wash and he said I had to wait to get a refund (because I used my debit card) to make sure it showed up on his books as well. So I was put off for 5 days. I called that next week and was told I could come over to get a car wash but that I had to call and remind him. So I was put off for another 4 or 5 days. So FINALLY after 1 1/2 weeks I go over to try to get a wash and he did not show up. He said he was down at the other wash and gave me some excuse about not being there. I was done doing business with the man and continuing putting me off each time I talked to him. He made $8 from me for doing ABSOULTLY nothing. AVOID this place!!