These guys man... Third time I've rented from them. Second time I set everything up and included a trailer rental. After telling the clerk over the phone what year/make/model my truck was, I drove all the way from Fountain only to discover my truck was too old for their trailer connections (they have to deliver it and while it was slightly discounted, they happily charged me). Fast forward to this month, and I show up there for another piece of equipment (that I set up over the phone, same as last) only to be turned away AGAIN because the mini excavator was too heavy and I needed a brake controller (absolutely absurd for me to visit this place TWICE and not be told what I needed to tow their equipment ahead of time). They happily charge me a delivery fee again. This could have easily been avoided with a simple question when I called, "Is your truck properly equipped to tow a trailer?" I sure as hell thought it was, but they could have set me straight before I got there. Fast forward again to today when I checked my CC statement: $883 for three days. The weekly rate for one is $600 and the other is $250; you do the math. I ended up needing the equipment longer than I had planned (originally 1 day) and finally called when I said enough was enough and I couldn't afford any more. Turns out I was less than $150 bucks away from having it for another 4 days and being able to finish my project. They could have EASILY informed me of this over the phone when I called to inform them I was ready for pickup. I called today to see what was up with the bill and when I pointed out this fact, I was met with "tough luck" and "you should have paid better attention."Let's also talk about the fact that their equipment sat in my yard for an additional day when they couldn't come pick it up. They were sure able to call and make sure their stuff was safe, but F any inconvenience it might have had for me. Just a terrible way to run a business. Make sure you pay close attention to EVERYTHING with these guys, they clearly don't have the customer's best interest in mind and have no problem nickle-and-dimeing you to death.
Great people, love the entire staff, very friendly, never rented or use equipment, staff took time to explain and asked if there addition questions, service overall I would rate excellent 05/05/2017
horrible customer service, up selling you to the most expensive piece of equipment that is barely working and completely wrong for the job. crappy place to rent from so many other places to rent from in Colorado springs.
They have everything I need and they are very helpful. The folks here are great and I love doing business with them. Thanks a lot for being there.
Great service. The staff are always friendly and knowledgeable, understanding and taking care of my needs every time I come in. I really appreciate this place and I highly recommend it to all.