Bought a Husqvarna Brush Cutter thru them as they are an "authorized" dealer. In assembling it their mechcanic over tightened a reverse nut, stripping the nut and the threads to the shaft. When I took it back to them they refused to accept responsiblity and would not pay for a new part but instead offered to send it to the district warehouse and let their mechanic determine the problem as as to take them out of the situation completely. These folks are lying scumbags so Buyer Beware!!!
5531 Powers Center Pt # 132Colorado Springs, CO 80920
From Business: WE ARE A FULL SERVICE AGRICULTURE AND HEAVY EQUIPMENT BROKERAGE AND TRANSPORTATION COMPANY SERVING THE ENTIRE UNITED STATES AND SOUTH AMERICA WITH OVER 15 YEARS E…
I wish I could give Edemco zero stars, as they are not deserving of even one. Their customer service is abysmal. A live representative will NEVER answer if you call. There is, however, a chance you will receive a call back if, and only if, you leave a message stating you would like to place an order. You will likely have to call multiple times to assure your order has actually been placed. Once your credit card has been charged for the items you've ordered, you will NEVER get a return call when you leave messages asking where the items are, what the tracking number is, etc. I have left a message EVERY DAY for two weeks asking for such information, and so far not even the courtesy of a return phone call. This company is as unprofessional and incompetent as a company can be. Caveat emptor. I only wish someone had warned me about them first.
Extremely poor customer service. They had my riding mower for 4 weeks were waiting on a single nut to come in that was back ordered. It was for the sir filter. I could have picked that up later! Put it on myself. No organization skills at all from this company. Or efficient use of their time and the customers I will never use their services again. The brought my mower back with all the pieces they had taken off of it in a box. Left it in my yard crafter I asked them to fix it without the nut and call me ASAP. So I can have my Tractor back. Very rude and unprofessional people!!!
This customer service team is a hit or miss. Some of them were really pleasant, others not so much, either way I didn't receive what I needed. It has been a month since I placed my order. First lady told me 3-5 business days. 2 weeks later I called again and a very nice man told me the latest it would be delivered to me was now 3 weeks ago. Called again and got put on hold, then was told they would call me back. NO CALL BACK. Then I sent an email (which I put a lot of effort into being nice in, even tho my thoughts weren't nice at all) only to receive a very rude email back. And of course you call 2 hours after they open and the manager has "left" for the day. I will never do business with this company again.
Avoid like the plague!We have delt with Edemco several times and will not do business with them again. Both products and customer service are totally unacceptable. They seem to be slowing fading away. They are closed on Fridays now as well. It is literally impossible to light a fire under their behinds. Buyer Beware!