A friend dropped off 2013 taxes for an amendment and 2014 taxes for preparation and filing before 04/15/15. Company filed an extension without his full understanding of the consequences and then took SIX MONTHS to prepare the forms, charged $315.00, and didn't mention late payment interest or penalties. Failed to return calls and put him off when he would go by to see what was going on. NEVER AGAIN. Worst customer service I have ever seen. when he asked how long the preparer had been working on them, he was told two weeks.