Very bad departments and will cut your car off while you are driving down the road. They also will change your payment date that you agree apon but then shut down the car or truck because they didn't change it in there system. A crock.
Vehicle's a lemon, was told "we just sell'em we don't build'em"....Were more than glad to take my hard earned money though, crooks!Will NEVER by another GM product again, junk!
My boyfriend bought a vehicle from here. I called to try and get the car enabled for a few hours as he had a cardiac arrest while driving and the car is parked on a street. He is now on life support and may not wake up. They told me that they would not help me, hung up on me, and told multiple different versions of what they could and couldn't do depending on the person I spoke with. They even tried to get me to agree to a repo. I asked them if he had a disability clause in the contract and they said they weren't sure. Hus mother asked for a copy of the contract so we could look at it, and they said they had to speak to him. They are playing games to try and get money and refusing to help a customer is critical condition. I could give permission to repo or I could give you money....but we not authorized, to look at a contract? This place does not care about customers and are rude when faced with helping you with anything other than taking your money. GO TO A REPUTABLE DEALER.
DO NOT BUY A CAR HERE...FINANCE CHARGES ARE EXTREMELY HIGH.THE QUALITY OF CARS ARE HORRIBLE AND CUSTOMER SERVICE IS HORRIBLE.YOU WILL REGRET THE PURCHASE.
It really does not get any better than Laura Buick GMC. Brandon in the sales department is the man that you want to speak with on your new car purchase. He is fast, friendly and full of great information that will help in your buying experience. This was one of the easiest transactions that I have participated in when it comes to buying an automobile and I would recommend Brandon and Laura Buick GMC to anyone....from anywhere.W. GreeneAugusta, GA
I have been a customer for more than 20 years +. With all my repairs I have been 100 % satisfied, I keep the same mechanic, therefore he knows my car(s) and give me top service. Thank you for your excellent reputation in service/sales. Keep up the GREAT WORK!!!!!!
John Martin really made this a great Experience. The whole process from flying in to leaving took about 2.5 hours. We test drove the truck I picked it out online he went over all the features. I found exactly what I wanted at a very excellent price. The local dealers didn't have the bodystyle or drivetrain I wanted in a 2014 Sierra. I did find one close but it was almost $5K more! My initial thought was that it was too good to be true and the whole thing ended with me being very happy. I would recommend to anyone. Do have some patience with them as their phones are ringing off the hook. With their business model you can see why. Unmatchable.ThanksBen MElkhorn NE
purchased a 2014 Buick Encore and had great service. Brandon was efficient and Matt was extremely helpful. Even the credit process was painless and they beat my preapproval rate I went in with. Would recommend to anyone that is looking for a new car
The overall car buying experience was nice. We drove over 45 minutes to see a car we saw on the internet. We found a salesman, Larry Guthrie, who was very helpful. We were able to take a test drive and check the vehicle out. The car was very dirty on the outside but nice on the inside. It was missing a few things, but we were told that they would take care of that. The sales manager got us in and out...didn't try to sell us things we didn't need. First time I have ever been in and out of a dealership in less than 1 hour and 1/2. When driving the Traverse home, we noticed a few more issues. I called Laura Buick on Monday and was told to set up an appointment with service to get it taken care of. I would recommend this dealership!
Awesome Experience. Steve Rogers made me a great deal on my 2015 Sierra 3500 Denali, way under MSRP. I will definately be going back to Laura Buick GMC for all my future vehicle purchases!