This shop is awesome and so is Thao! I was just there last night and as always it was a relaxing and a professional experience. I am a regular and plan to always; for I have been to many shops in the past that I didn't feel compelled to go back to. GREAT JOB THAO!!!
3670 S Houston Levee RdCollierville, TN 38017
From Business: In 1932, Sam Gould opened a small hair salon with the objective of creating salons that offered upscale ambiance, superior customer service as well as unsurpassed…
My overall experience at this shop was the absolute worse. I arrived and was greeted, and told to select a color. The nail tech (Anthony- no name tag worn- I got this name off my receipt) was courteous and did a good job on the mani. This is the first out of many nail salons to ask me to select a numbered nail color (shellac) from a display basket, but then tell me I have to also go find the matching numbered color regular polish from the wall- after I had already sat down. After starting the process for removing the old (shellac polish) from my nails, then we moved to the back to change the color on my toes - once I got in the pedi chair I realized I didn’t remove my gladiator sandal– so I sat down in the pedi chair with the sandal on, with hopes that Anthony could help remove my shoes.Well, Anthony had walked away to get the polish- so I sat down with my shoes on but placed the sole upward so it wouldn’t touch the bottom of the foot prop. Well- the nail tech beside us (she did not have on a name tag- out of nowhere, said mam- “take off your shoes”. Note- I had alum foil over my fingertips. For the record- she was the tech over to the right side- back wall- check your cameras- this lady is rude. She was very rude. This lady was totally out of order- she was not waiting on me and should have let Anthony decide if he wanted to help me with my shoes. After my mani- I got up to wash my hands&accidently bumped my wet toe polish on my gladiator sandal that Anthony had sat right behind my chair. I told him I bumped the big toe and he said-“oh my and that color is so hard to polish and takes a while to dry”. He didn’t say it in a rude tone, but enough to let me know he wasn’t happy. However- had he not placed them right on the side behind me where I had to get up – then maybe it wouldn’t have happened. Just plain rude to make any comment. Also,during my services- he was sneezing and periodically wiping his hands across his nose, which was very nasty and disgusting.
Very unprofessional went my first time and my nails were lifting so I went back to let them fix it and they did the same thing so they wouldn't give me money back and said they didn't know what was wrong but they looked horrible apparently
Horrible! They are prejudice ! Very disrespectful! Every time I go there, and I had been going since June 2016 , they over look me when I come in. They move me about 3 times each time I come in. If a Caucasian woman comes in after I do, she is seen and attended tp first and given the utmost respect. When I questioned the Manager about this, he had a lot of excuses and a bad attitude.
Service is great! Never had a bad experience and I have been going here since the establishment was open. Kevin the owner is great! As well as his team .. You pay for good service and the prices are reasonable !
I like this place better than any place I have gone. They do extra good pedicures spend a lot of time. Make an appointment if you want to cut down on the wait. Appts. go first.
I really would not advise anyone to go here. The service was pretty bad, and my wife stated her pedicure was just ok. Men send your wives elsewhere!
I agree, took my 16 yr old and they talked her into getting an upgrade. Well her pedicure polish was not that great. I brought it to the owners attention and he said her nail was cracked. He didn't fix it. The owner also bragged about giving me 20% off. That's a rip off, if you calculated right they raise their prices and your right back at paying regular price.
Do not go here! I had a terrible experiece. I was lied to by the owner. They lied about the pricing, and did nothing to change it once they overcharged me. The pedicure was average, and I felt so terrible when I found out they charged me 16 dollars more than the girl next to me for the same pedicure. Very angry and hurt.
This is the second time for four hour wait, the larger brother smelled of Gin.. Nose runny and wiped it on his nuckles ! And he picks and choose who is next, no matter what time you walk in. No more second chances from me.