What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Well past experience with Auto repair where's quite costly! Learned to trusted expertise of Mr Hepp knowlege on foreign and domestic vehicles. You definitely have faith in his mechanic services. Brake lines brake pads tune ups oil changes etc. Very modest he will take time to est what true problem is. Fix what needs to be done in professional and reasonable cost. Prices part's and labor . rest assure he treats you as those you part of his family values and high standards. Yes have to agree with the other value comments of present and future customer.when need the Best . your friends and family that uses his service your in Gifted hand's. Your truly blessed and have reliable staff . Highest recommendation . He also does follow up maintaince checks as needed . winterized and rotation tires replace as needed.
I first starting going to Hepp's because I was tired of feeling scammed by so many other mechanics in the area. My grandfather highly recommended Steve Hepp and so I gave him a try. I don't typically give recommendations because I know everyone's experience tends to be different, but I will go to bat for this place. It only takes one visit to know Steve is such an honest, transparent guy. He will break down pricing, labor, parts used, etc. for you if that's what you need to understand your quote. He will give you endless solutions, and will often go way out of his way to make sure you're comfortable with the decision before he makes any changes to your vehicle. He is incredibly thorough and will make sure everything you need is taken care of before you drive away. The crew he has working for him are all gentlemen, very polite, and hard workers. This is the best place to take your car, hands down. (Even if you have to drive an hour, bring a book.) It's worth it.
absolute worse. They lied and tried to put one over on a female by saying they did a job they didn't do. Kept my car a month and never fixed it as another body shop looked and said it was never replaced. Horrible and should be shut down
I had my car in their shop this last week and highly recommend them. They were very friendly and took the time to help me understand what was wrong and what they did to address the problem, coming across as genuinely respectful of my limited budget and honest with their pricing and recommendations.
The best garage in town! Fast reliable quality work! I highly recommend
Took my 99' Chevy Prizm (135k+ miles) to Hepp's for the 1st time to get my brakes done. They were making terrifying sounds and barely functioning, so I feared how much the damage would cost.I was pleasantly surprised and received such a great deal! The brakes feel and sound fantastic, plus he diagnosed a steering fluid leak and topped it off for me with no extra charge. Didn't try to hook me in with other services (even though my check engine light is on). The service was also very quick. I'll definitely be a repeat customer!
I've been taking my car to Steve Hepp now for years, and now take my girlfriend's car, my step-daughter's car and most recently my youngest daughter's car. Steve is a soft-spoken gentleman who does what needs to be done and is the exception to the auto-repair rule; he is an honest man! When I bought a "nearly" new car a couple of years ago, I felt bad that I wouldn't have to spend any more money in his shop!I recommend Steve Hepp's Auto to anyone who will listen, and never once has anyone left his shop feeling that they had been taken advantage of.I really can't recommend him enough and simply ask that you give him a try!
I live in Albany, NY. This afternoon, the day before Thanksgiving, driving north on 787, the car started making noises either from the engine or the exhaust. Oh, oh--what to do? Get off at the next exit, Cohoes. Look for Midas, etc. PASS BY Stephen Hepp's Auto Service. What are the chances of getting service from anyone the day before Thanksgiving? Turn around. At least we can ask. Nice young man greeted us. Said he'd take a look. Opened up the hood and asked me to start the engine. Immediately said, "Crack in the front exhaust pipe. You can still drive it--just noisy." We asked if he could repair. "Let me see if I can get the parts." A few minutes later: "I could help you, but it would cost about $___." "How long would it take?" "About an hour." "YES, please do." Told us a nice place to walk to: Peebles Island. The walk along the Hudson was indeed beautiful. Came back in an hour. Car repaired and road tested. Great! Fair price. Great! We thanked him, HE THANKED US. "By the way, what's your name?" "Steve." He was the owner, very well-spoken, a person you immediately felt you could trust--and like. Would make him my mechanic if we didn't have our own and lived closer. Highly recommended.
Cheap rates. Quality work and quick service. I would definetly recommend them!
This is in response to "BAD BUSINESS." I'm the automotive parts represenative that supplies Stephen Hepp's Auto Service. My company did drop the ball and didn't supply the fuel filler neck as promised. My company will take the appropriate steps to make this right for everyone. We are business partners with our customers and stand by them 100%. If you would like to make contact with Stephen Hepp's Auto Service I'll address the issue and make it right.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.