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Cocoa Beach

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(2 Reviews)

283 W Cocoa Beach Cswy, Cocoa Beach, FL 32931

(321) 799-2221

OPEN NOW
Today: 9:00 am - 6:00 pm
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Hours

Regular Hours

Brands
Harley-Davidson
Payment method
all major credit cards, debit
Location
on 520 across from the Dinosaur Store
Category
New Car Dealers

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Reviews

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Bill G.

05/08/2015

Overall

Buyers beware!!! this review is on Falcon's Fury HD that is owned by Spacecoast. I purchased a 2015 Street Glide CVO as an out of town customer on 2/28/15. Bike was delivered with dead battery and filthy. The shipping company provided me with a detailed inspection report signed by the acting manager at Falcon's, Steven Wright. Turns out Steven released a top of the line model to be delivered to me with scratches and swirl marks all over the bike. When I questioned how he knowingly did this, his response was that the CVO before and after me had the same issues and that HD considers it 'acceptable'. My bike was brought to my local HD dealer the same day it was delivered on 3/17/15 and remained there for the next 46 days. I made two months of payments including insurance for a bike I didn't have due to Stevens's incompetent tendencies. He never once apologized for all his mistakes but did offer to send me a leather jacket initially, which I declined. After demanding to speak to owner, I finally got to speak to Rodine Younessi out of his Florida location (Spacecoast). I was floored when he started off by essentially screaming at me and telling me he would be doing me a favor by offering to unwind the transaction if I paid $700 to ship it to Florida. Rodine clearly doesn't subscribe to the Customer is King Model of business. Rodine seems to be a loose cannon with a huge ego. Steven and Rodine offered zero compensation in the end for my two months of payments and insurance. If I was treated like this purchasing a CVO, how will they treat their customers purchasing lower priced models? Your money is good anywhere, go somewhere else.

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