Great service! The staff goes out of its way to make it a positive experience. The best thing about the Hunt Valley, MD location is that it is next to Light Rail. I avoided the BWI airport surcharge (an extra $100 per week) and the gridlock drive to the Timonium area by taking Light Rail. Those of you who have rented at the airport facility, isn't the parking garage too dark? I used to carry a flashlight as I could not see the dings in the cars to put on the damage report before leaving. No more!
10000 Greenside Dr Ste 1225Cockeysville, MD 21030
From Business: Sinclair Operating Company ( Sinclair Leasing ) has been family owned and operated since 1952. We started as a rental company providing vehicles to Albert F. Goet…
DO NOT EVER USE ENTERPRISE!! UNLESS YOU LIKE GIVING AWAY MONEYI recently rented a car through enterprise on January 10th while having maintenance work done on my car. When I first received the car, it was stained with salt from the road and had snow on it. The car was supposed to be washed and cleaned prior to customer use. The inside of the vehicle was also filthy dirty which included: seats, dashboard, and visor. I only had the truck for 9 hrs. I did not hit any cars or have any cars hit me. I park in assigned parking and at that time and now do not have anyone living on the house to the right of me where I parked the car in my assigned spot. I returned the vehicle to Audi as instructed by Audi, who stated that the accept Enterprise drop offs. I inspected the car and there was no damage to the car. An Audi employee backed the truck up, good chance where the damage occurred, through a very tight lot packed with cars. After 3 business days, which Enterprise is legally required to disclose damage information within 48hrs and no attempts at contact within 48hrs were made, I was notified on Tuesday at 3pm, that the rear tail light on the truck was damaged. I dropped the vehicle off on Friday at 6:30pm. Enterprise is required to check cars after drop off immediately unless after hours (in there policy). The Audi location is 5 minutes away from the Enterprise dealership. I insisted that I had not caused any damage and was told that I was responsible and was only responsible for the $250 deductible for a cracked tail light. As of February 9th, I was given photos (almost a full month since supposed damage) and now am being charge $1115 for the truck being in the shop, the cost of the truck not being able to be rented and multiple other bogus charges.