Jim Causley Buick - Gmc Truck
38111 S Gratiot Ave, Clinton Township, MI 48036
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I paid over $200.00 for a car repair, on Jan 4, 2016, that I had not asked for, but was written down anyway by this front desk guy. I complained about a noise my car was making when I had to speed up the car. As I picked up my car the same day and realized that it was not repaired the way I had asked for, I got mad and called them back the same night. So, I was offered to bring the car back the next day and I would get a car, a loaner, from them "FREE OF CHARGE", all I needed to do refuel the tank. I told this Whitney that my husband was still off the next day and I did not need a car, well, dear Whitney insisted that I accept her offer, I repeat this was a "FREE OF CHARGE" offer. So I accepted, took my car back the next day, got into the "FREE OF CHARGE" loaner. The next day I was called that my car was ready for pick up and that I now had to pay a $100.00 deductible for the loaner...????? What happened to the "FREE OF CHARGE" offer????? I paid it, did not say another word as I picked up my car. This was an intentional betrayal by this Whitney and all I want to do with my review is warning others about being offered a "FREE OF CHARGE" loaner from this dealership. Ask questions, like how free is this offer really, after all, if you are a woman and you get mad about poor service, they turn around and get you in another way through a woman, the guy who served me the first time, got as far away from me as possible. Fine, I know that most of all men are cowards anyway and women think that they can stand their ground through deceit. FURTHERMORE, I could have gotten a rental car much cheaper for one day. So this was clearly an intentional betrayal and should be punishable by law.
HAPPY NEW YEAR
I can't say enough good about this place. My buying experience was great, and I have gone back consistently for their great service. The service consultants are awesome, friendly, and knowledgeable.
I have had the misfortune of having a few things go wrong with my car (none of them serious, thankfully) and this place has been great about going out of their way to help me get the repairs I need, under warranty when possible.
Great place, highly recommend for car buying and service!