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Insurance Consultants & Analysts, Insurance

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Brandon M.

12/06/2010

Overall
Ignorant and rude customer service agents

I’ve had to call in and speak with someone on 3 occasions. Every time, they are completely rude and argumentative. Apparently they seem to think they are the only insurance company available to choose from. They seem to be poorly run with a very unreliable payment processing system. Twice they have sent me letters saying they intend to cancel my policy because I’ve missed payments. This has caused me to waste my time having to look up bank records to prove that a payment was made and that it was made on time. Saving a few cents on my policy has certainly not been worth the hassles they’ve put me through and having to endure the way they’ve treated me. I won’t be renewing.

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