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Hours

Regular Hours

Extra Phones

Phone: (865) 457-9506

Phone: (865) 426-6206

Payment method
check, no credit cards
Categories
Water Utility Companies, Utility Companies, County & Parish Government, Water Supply Systems

COUPONS & DEALS

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Reviews

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htmagic
Edited: 01/03/2017
Overall
I wish they also had an online...

I wish they also had an online payment service. IT would make payments so much easier. They are located past Clinton towards I-75 and it either takes a stamp or driving there which isn't very convenient or cost-effective.

Become environmentally-conscious - provide online bill payments!

david.mccloud.35
Edited: 01/03/2017
Overall

Most poorly managed company I've ever delt with. Rude, non caring,non smiling staff. Can not pay on line, see your bill or anything relevant to your account. How does any one stay in business in this day and age that is so far behind the times.
The lady in the back corner office is by far the most incompetent employee there.
Send all employees for training in how to deal with the public, buy a computer system and have an engineer redesign your drive and parking area.

James H.
Edited: 01/03/2017
Overall

"$50 deposit" they said, when I asked how long until I get it back, they said "you don't". Definition of deposit: : "money that you pay when you buy or rent something and that you can get back if you return the thing or leave it in good condition". A reputable business shouldn't advertise that u can log in online, or pay your bill online, and deceive you with a false link to do so if in fact you truly can't.

https://www.doxo.com/info/anderson-co-water-authority-tn

Half of a star rating was not available.

Nope N.

01/03/2017

Overall
Expertise
Professionalism
Promptness

50 years behind the times. Can't take a credit card for payment, no online payment option. Outrageous fees for doing anything.

Ryan S.

02/20/2015

Overall
Thieves

Drill a well before you give them a dime. When I got my meter I paid a 1000.00 security deposit for never being a member of theres. I was told verbally in 2 years I get that back as long as as I paid my bill and we'll my neighbor said same thing so never questioned it. Waited 2 years called them they changed there story went back through my paper work with plans to sue and yes found where I had paid the 1000.00 but convently they never put in writing what it was for. ACWA is nothing but a bunch of lying crooks and will steal every penny they can get. Be smart find someone to drill a well

Lauren B.

02/20/2015

Overall
Catch up with the times!

The employees have always been very friendly, and they were very easy to work with when we had a major leak. But the company doesn't even have a website! There's no way to pay on line, and they close at 4:00, well before most people get off work.

Brandon B.

12/05/2014

Overall

Why the Hell is there no Online Payment options. I mean are we still fearful of what this little card might achieve if given some room? GET WITH THE TIMES!

Nathan J.

09/30/2014

Overall

They have been very good to me. Adjusted bill for a leak with no hassle. My bank pays bills through online banking, mailing checks if needed. Most banks do!

coopergirl316

04/11/2014

Overall

If you're not going to accept debit/credit and not going to have an online option, at least stay open after 4!!!! I don't have the luxury of getting off an hour and a half early every time I need to pay my bill...Suck that there is so online option either.

s.grubb

10/25/2013

Overall

I really dont understand all the negative reviews just because of not having an online payment option. I do agree that it can be a hassle, but ive not had any problems with this company other than the payment option. Sounds like there is an abundance of lazy people in these reviews. And some people even saying it is too hard to get your kids dressed and put in the car to go pay a bill? Maybe you shouldnt have had any kids if they are too hard for you to get dressed.

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