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Category
Oils-Fuel-Wholesale & Manufacturers

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Jennifer E.

09/06/2017

Overall
Service

The manager, Garrett, is a thief. I had given my mother a Powerball ticket with at least the Powerball number and the Powerplay (which was 5x) to cash in (so a minimum of $20 winner). The cashier told my mother the ticket was a loser (note: they do NOT have a self-checker). My mother is very non-confrontational, so she let it slide, but told me about it later. I then called the store and talked to the manager, who as it turns out was the cashier who waited on my mother, who said he would review the camera and call me back. Over a week goes by with no call, so I call again. Garrett answers and says he meant to call me and yes, he has my $20 it was a mistake and I could come and get it. I was at work so I said I would pick it up the following morning. When I got there, the cashier (a young woman, very nice) explains that the manager left a note saying the camera only showed it being a $5 winner (which is not even mathematically possible with having the Powerball #) and that $5 was all I was to get. I explained that was not what the manager told me on the phone, and asked for him to be called. She did try, but he did not answer. I asked for an owner's # but they could not provide one. I then said to call the police and we'll review the camera with the police, but they would not, and she did finally give me the $20 and said she would talk to the manager when he arrived. I have a feeling that poor woman is going to pay the $15 out of her own pocket to cover the thievery of her manager, which is sad. That manager, Garrett, is a thief and a liar and does not deserve employees like that woman. Since I have no owner or anyone else to complain to, I just want to put a warning up here that Garrett is a thief and a liar and I hope somehow an owner reads this and realizes they have a snake under their employ.

Josh F.

06/27/2016

Overall
Service

When the air pump wouldn't pump air but instead pulled air from my tire I was told my Joel the manager and Sam the employee. How is that my problem.

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