I liked they have online ordering but the order was always wrong or imcomplete. They would end up needing to come back. This time I called in the order and picked it up. They forgot the pork fried rice and condiments and cookies. I called. We paid for what we got so it should not be a problem that they forgot the rice. With pick up you need to take the extras. We did not know and they didn't tell my husband.I was told it was the weekend, they were busy, and they make mistakes. I said they should probably repeat the order back and they said they would do that for me next time. I said I had never given them a bad review for past mistakes but I would today. They did not care. I am done with this place.
I ordered a bunch of food to be delivered to my friends who had a 29yr old immediate family member unexpectedly die and were at funeral. The driver called me FREAKING OUT not able to find them, and wouldn't even allow me a minute to try and talk him through it he was so crazy. This is rudest encounter I've ever had. He yelled at me on the phone and it's my fault for getting the address wrong, they moved, but relax - you deliver Chinese food and I'm just trying to do something nice for my friends for who are clearly in a bad place. I called the manager and asked if this was acceptable customer service and his answer was just "Ya"... Great, this seems like good business practice.
I always have a good experience here. A little dated atmosphere but the place is clean, the food is tasty, drinks are good, and the owner & servers are friendly. Great value for the money.
We ordered @ 8 pm at night and got chicken fried rice, boneless spare ribs and veggie lo mein which was all really good AND it was fast and everyone was very friendly!