Let me start off by saying that, I represent Lev Agency, we are a direct competitor, to Ukraine Express. I also do understand that you can't please every Customer. But what I can not dismiss is, how detailed this complaint is. There is also a substantial amount of money involved. Paul, the question that you should be asking, who referred you to Ukraine express? My name is Yuriy Zimbitskiy and unlike Ukraine express our Lev Agency has been in business since 1992. And in all that time we got only one complaint... a vague, empty of details, slanderous attack on us. To which we also responded, but never received any details. We are Open, and have been open since 1992. We invite you to ship with us. We ship electronics, Segways, snowmobiles, atv's... you name it. Paul you will be happy to know that this office of Ukraine express on Parker Ave in Clifton, actually is now Closed.Look for them in Passaic NJ, or Back in OHIO. Ukraine express spent a lot of money on Advertising, you should ask yourself why?When you have another shipment give us a call +19733400500 Office+19733900556 Mobile+380663561816 SMS ONLY Cargo@LevAgency.comcall anytime any day... 24/7We speak English Ukrainian Russian Polish, even French. We offer Free Cargo CONSULTING. Even if you are not shipping with us. Unless you think that a complaint on this website can change something in Ukraine Express.