Tried this dry cleaner because it was local and affordable. They have routinely made mistakes i.e. not completing alterations or returning garments damaged. I overlooked these issues because they addressed them and the inconvenience to me was mild until they lost my garments. First, they argued with me that my wife must've picked them up or that they must be in my closet at home. When I finally convinced them that I didn't have the garments I was told that the manager/owners will be notified and someone would give me a call. Customer service is a significant deficiency at this establishment. I had to follow-up on several occasions before I received a return call from one of the owners. He explained to me that they would have to review surveillance video and for me to give him two weeks. I contacted him in two weeks as agreed and he didn't have an answer for me. He stated that he just started his day and that he didn't have time to deal with this. We went back and forth regarding my frustration over this issue. Ultimately, he stated that he would contact me later that day, around 7 PM. So, they lost my garments, asked for two weeks to see if they can figure out what happened and when I contacted them within the timeframe that we agreed on, they pushed addressing my issue to the end of the day. If I did this to my customers I would be out of business!
HORRIBLE!!!!!!!!!!Don't ever go to this establishment! I brought in all my work clothes at once and they destroyed several of my blouses. The blouses bled and whites became purple. I came back in with two of the blouses that were in worst condition. This was the end of July. I continually called to check in on what was happening and one incompetent person after the other was answering the call. Finally in September 17th George the owner calls and we he explains that the tag says dry clean and that means there is a defective material. He stated he had a letter ready certifying that they had done their job correctly and I could take the letter to the store I purchased it from so they can give me anew one or reimburse me mind you, I had dry cleaned it before without an issue. He was absolutely nasty insisting the store had provided me with faulty fabric. DO NOT EVER take clothes here!
Don't GO!!!!!! First time I went there, they change my button up shirt for some other no name button up.I gave it the benefit of the doubt went back to drop off my girlfriend's Lilly Pulitzer blouse. Not only did they stain it but then they gave me $5 back for a $150 item because they couldn't get it out, WHAT A SLAP IN THE FACE!
This family owned business is one of the best in Clifton, NJ.