awful business, never taking my clothes there again.
I dropped 5 pair of jeans off to be starched. 4 pair were to be heavy, and 1 pair was to be lite. All 5 pair got heavy starch, but that is not why I am writing this review. I don't always get my jeans startched, but when I do, I have taken them to Cowboys in Cleveland, and this time was no diff…
15. Paris Hatters
I was on the Riverwalk and was talking to a guide, who directed me to Paris Hatters. Abe was really the nicest, and Gabe hooked me up with the 10X Chocolate. Came all the way from Denver, Colorado and it was worth it. Thanks to all!!
This place sucks!!!!! They had my clothes since 830 Friday morning and when I showed up to get them at 2:00 Monday evening they weren't done. It was 8pair of pants. They told me to come after 5 to get them. And then when I pulled up at 545 Monday evening to get them, they where closed.
My dry cleaning and laundry was ready the next day, they do a good job at a good price. Very happy.
I dropped 5 pair of jeans off to be starched. 4 pair were to be heavy, and 1 pair was to be lite. All 5 pair got heavy starch, but that is not why I am writing this review. I don't always get my jeans startched, but when I do, I have taken them to Cowboys in Cleveland, and this time was no different. I needed jeans to wear to my cousins funeral service. I picked them up Friday, because I needed them Saturday morning . So Saturday morning I get the jeans that I planned on wearing out of the plastic that they come covered in, and learn that they are burnt/stained. So I look at the other 4 pair, and see that ALL of them are burnt or stained the same way, and 1 pair also had something black on them. So I call the store and I believe the lady I spoke with was named Janine. I told her my problem and that I was getting ready for a funeral, and she said well the plant is not open today, so the quickest I will be able to get them back to you would be Monday,,,, after I just told her that the funeral is TODAY, in a couple of hours!! She was not sympathetic in ANY way. All she told me was that it happens a lot, that they were left on the press too long, and the stains will come out. And when I told her about the black spot on 1 pair, she said to me,,,,hmmmm now that I DO NOT see happening! Really???First off my jeans did NOT have any stains on them when they were dropped off. I take care of my jeans. And secondly, IF there was a black spot on the jeans, they would have noted it with a tag and would have attached it to the jeans, so you are aware that they seen it, and it was there when you dropped them off!!I told her that I was very upset, because these were the only jeans that I have, and now I didn't have any jeans to wear to my cousins funeral that was at 2 o'clock. She still never offered an apology. She was very rude. She never asked for my name or number, UNTIL a customer walked in. (I heard them walk in and she greeted him/her) .Only then did her tone change, and she asked for my name and number. I never got a phone call!
great dry cleaner, they have amazing services. i love their texas starch.
highly recommend this cleaners. great costumer service and clothes are professionally done.
I WOULDN'T GO TO THIS LOCATION THEY HAVE POORLY CUSTOMER SERVICES. THE LAST TIME I TOOK MY CLOTHES. MY BRAND NEW DRESS WAS RETURN TO ME WITH A RIP. THEY DIDN'T WANT TO SEE THEIR FAULT.!!!! I WILL NEVER RETURN TO THIS LOCATION EVER AGAIN!!!!!
I have been to the VIP CLEANERS I HIGHLY RECOMMEND THERE SAME DAY SERVICES. THEY ALWAYS HAVE MY GARMENTS ON TIME. THERE NEVER A PROBLEM WITH MY GARMENT:)
Please take your clothes some where else the cleaning and pressing down was in poor quality. I also seen they were under new owners, so I figured I would give them the benefit of a doubt but that was the worst mistake, I had to wait 4 days to get my pants back and they should of been next day. I had to buy a new pair of pants just to go to work, I won't be coming back here again, If your smart you won't either.
Guys, the VIP cleaners has had some bad reviews in the past, but I bring you good news! They are under new management with new owners as well! So far they have solved almost all of the previous owners problems, including locating items that had previously been lost. So, if you were burned before by bad management, lied to, and led on, give the new owners a try and I promise, you won't be disappointed!