I have been a client / patient at the Cleveland, TN Skin Cancer & Cosmetic Dermatology Center for more than 5 years. Every visit has been enlightening and very beneficial for my health. Viktor and Kelsey are a pleasure to visit in addition to making me feel comfortable during examinations. The entire staff are very caring and professional. Thank you all so very much! A Cleveland, TN fan...
To the point, was satisfied overall with this office although wait times kept getting longer over time. But after having four biopsies done at one time 9/28/17 with two being nothing, a third they gave me some ointment to put on but did not tell me how it would disfigure my face during the process and finally cutting on the fourth. Fine except on 10/16/17 when Dr. Shaw cut on me she did the wrong place. There was no biopsy done there and in hindsight obviously best practices were not used before cutting. No one showed me a mirror asking to confirm the spot, of the 3 or 4 staff that floated in or out none of them was asked to confirm before she cut. needless to say I will go to a real surgeon to have the actual spot looked at. A shame the Cleveland has limited choices still for medical care.
Dr. Shaw is rally great. Very professional, pleasant and smiling always. Does a GREAT job! Not many like her!
Great folks, great experience. Greeted with a smile that eased my mind from the beginning of the visit. Ladies answered my questions about insurance without hesitation.
I was so disappointed! First time I have been to the dermatologist since I was young. The facility is new and very nice. The doctor and nurse I met were extremely nice, helpful and answered all of my questions. HOWEVER, doctors aren't much without their staff! The front desk lady and office manager (Amy, I think) were awful. Very unprofessional, unfriendly and had unnecessary attitude. I won't be going back to that dermatologist. It is really a disservice to the doctors to have such rude staff people! They are the face of your business.
very horrible service. Feel like they do not have enough doctors, and each doctor need to take care of several patients at the sam time, so you can imagine what kind of service you are able to get. it is possible that you will wait for more than 30 minutes with your appointment but the doctor may only have no more than 5 minutes for you.