DO NOT use the service department or parts. They are slow to get parts and fix issue. I have now had 2 bad experiences with them. I WILL NOT use them again. I DO NOT recommend them. They give you the run around. They don't know when parts will come in. They say your car will be ready then 2 weeks later it still isnt, or they say it is ready and you go pick it up and it won't start. Management does nothing to try to help solve the issue.
I had a great experience with this dealership. Everyone I met was helpful. I
Very pleasant and knowledgeable. Outstanding service! Christy was so nice and they all helped me understand everything about my new scooter.
LOVE the customer service!!!! Shaun Martin is awesome! Brad Williamson, the internet sales guy, got me to come in and Shaun Martin got me into a great car at a great price!!!
I have taken my vehicle in 3x for a banging noise and 27 point inspection and dealer could not repair banging noise and took 3x to change my oil under warranty.Still have issues, emailed and called 5x and dealer did not call back. Very poor service and very poor communication call back, worst experience with a dealership. Don't waste your time!
Hats off to Terry ( Sales Manager) and Josh Bowers for going out of their way to accommodate the purchase of our new 2014 vehicle. Their professionalism and patience allowed our deal to go as smooth as possible. My husband states Crown Dodge of Cleveland has the best service department he has ever dealt with. I would highly recommend anyone to use this dealership. Very satisfied customer :)
Made two visits to the dealership and left both times disgusted. Made a big noise and management heard me. Dropped everything else and fixed my problem correctly. Was totally put out a first but all ended well.