I brought my computer to them as a complete travesty (that happened as a result with another computer repair shop here in Cleveland). They were SO very kind and helpful! They tried different ways to recover the hard drive, but the other repair person had ruined it. I am SO thankful to have found these guys! They have our business from here on out...great job, guys! God bless!!
Oh how I wish I had checked Yelp before I took my nice HP computer in to this place!!!! We have used Trinity Computers for years, but had no idea that there was a new owner. I took my fully-intact computer with a minor problem. He said he had to order a new part. Well, 3 months later, we kept getting the run around...he told us he didn't like the vendor and was switching vendors. Sadly, we believed all of this. We went by to get the computer (no matter if it was fixed or not) and the store was closed for repairs. No answer to phone calls (not even a recording). Then, we went by the next week and the new owner told us that a customer's computer had been plugged in charging and it had caught on fire. The insurance company had given him $160,000.00 to repair the wall that fell in. 4 visits later in 7 days (45 minutes of helping the owner search for my computer parts in one visit) and every time he promised to look for all the parts...here is the end of this pathetic account: My computer was returned to me with NO screen, missing parts, no charging cord and was just a pile of rubble!!!! We couldn't wait to get our computer and just get out as quick as possible. We immediately took our computer to a highly recommended computer repair shop and the looks on their faces when we presented what was left of our computer--priceless!! "Cannibalized" was the word used to describe what was left...they tried several different ways to save the hard drive, but it was damaged beyond repair!! They also said that there were other key parts missing. Why??? Did he need them for some other computers? PLEASE SAVE YOURSELF MUCH HEARTACHE AND AVOID TRINITY COMPUTERS!!!!!!! I did check Google reviews and it appears that there were unsatisfied customers with big problems BEFORE this fire. Why not use some of that insurance money to replace some of the computers that were destroyed?????
Very polite and professional! Had my laptop screen replaced and looks brand new now. Recommended! A++
Giving one star because I have no choice. This Business was OK until got a new owner recently, they have my PC for over 5 months now, they LOST my hard disk and the new owner tells me that he needs to find it from a "pile" of hard disks and he has no clue which ones goes where, excuses after excuses, week after week. A total mess. GIVE YOURSELF A FAVOR AND AVOID THIS BUSINESS BY ALL MEANS!! You will thank me for this advice, trust me.
I don't know what happened but the dude that is there now is completely retarded , he incorrectly answers all questions and lies through his teeth about simple inconsequential details. The other people that used to run the store were gifts from God compared to this travesty, avoid at all cost unless someone else takes over.
I don't know about a hidden gem, but they are handy if you are in need of a part and need it quickly. Unless it's in the morning at opening time. Never there on time. It's 9:36 now. Been waiting since 9. Not the first time this has happened and I have been using them for about 15 years.
I took my phone to Cleveland phone repair, and got excellant service. The gentleman who helped was very knowledgeable, and curtious. They fixed my phone promptly, and I thought the prices were great. I will always use them in the future.