I have been a customer for decades. I have a narrow foot and am always challenged with the shoe shopping experience. At Mar Lou's, I can get both fit and fashion! The purse and accessory selection is also amazing. My favorite salesperson is Nathan. What else can I add that hasn't been stated in the other reviews. The level of service from Nathan and the other staff will keep you coming back for years to come...guaranteed!
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We arrived in Cleveland and visited the Rock and Roll Hall of Fame. While there my leather sandal came apart. On the way back from the hotel we noticed the shoe repair across the street. We walked over and found the shop closed but owner was inside. He opted the door and fixed my sandal all after hours. First dlass man and first class shop.
At the urging of a buddy of mine I went there with a pair of shoes and a pair of cowboy boots that are worth more than my car. Gino has some crazy hours,but he is over 80. Well,that old boy has a PHD in leather. If you're fixing foot stuff in cleveland he's your man.
I took in some luggage with a broken zipper and shoe with a sole that needed to be reglued. They were both repaired within 15 minutes for a very reasonable price.
Nathan Wright is my "go-to" person. He remembers me, my name, my likes even when I have been absent for a year or more. No sooner do I walk in the door than I hear his cheery voice greeting me by name! I can be picky and hard to please, but Nathan's good humor and professional demeanor never waiver. Indeed, I believe Nathan is not just a foot whisperer, but a sole/soul healer!
I have shopped at Marlou's for years and love there service, styles and their employees. This time I had just gotten my walking boot off, and needed a multi purpose shoe. Nathan helped me find the style and worked with me to fit me right. Awe, comfort is awesome in the SAS shoes he fit me with. Thanks Nathan, Jane and Marlou's for the great personalized service!
Nathan, thank you for the professional service. Looking forward to wearing my new Samuel Hubbards!!!
Nathan, Thank you so much for the GREAT service you gave me.The SAS shoes are wonderful. Ready to dance!! So nice to have found a shoe store with wide widths! You were awesome and can't wait for more shoes. Hazel
Above and beyond customer service from Narhan! I went in on a lunch break looking for shoes for an interview. Nathan helped me find the perfect shoes in no time and he helped me figure out that I've been wearing the wrong size shoes for years?! I felt like a million bucks walking into that interview yesterday! This evening I received an email from Nathan saying he hoped the interview went well and hoped the shoes made a difference for me...they did, Nathan! Thank you so much for being amazing at what you do!!
god bless you good man and grant a good healthy peaceful life