I couldn't be more impressed with this massage studio. The owner, Elena, actually gave me a 70-minute massage when I only paid for 60 minutes. Also, she didn't dock my massage for undressing/prep time like most therapists do. Her style of massage was different than any I had experienced in the past. She incorporated some gentle yoga stretches into the massage (very neat, I thought!) and also gave me a great facial, head and foot massage as part of my full-body package. A lot of places I've been to use unscented lotion or oil, but she used an herbal lavender lotion that seeps down into the muscles and helps relax and sooth them. That made the massage even more relaxing. She also included a free lavender eye mask during the session, which was awesome. One thing that did seem odd to me is that when I asked her to massage my lower back a second time, she did so but then moved on stating we should move slowly since I hadn't had a massage in quite a while. At first I thought, "Well, shouldn't I be the one to decide that?" However, I'm so glad she made that judgment call, as the amount of lower back massage she gave me was perfect and any more probably would have left a lot of bruising since I was so tense. At the end of the session, she provides free coffee, tea and Dasani water (my favorite!) and gives you ample time to get dressed and out of the office before the next client comes in. I really enjoyed my experience here and can't wait to go back, and she is making that possible by putting on some very affordable sales. (Her latest, buy a 90-minute hot stone massage for 50 percent off, which equates to $55, and get a free 60-minute massage!) She does her appointment scheduling on Full Slate, so I haven't had any issues with that. Just email to confirm if you don't get a confirmation email, because I didn't get one at first and she had to manually confirm. I would agree that her English skills are limited somewhat since English is her second language, but that in no way interfered with her ability to provide me with great service. When I was done she shook hands with me and gave me a coupon for a future visit. She was very polite and asked me if I was OK throughout the massage to make sure that she wasn't putting too much or too little pressure. I'm not sure what the other reviews are about, but my experience was certainly all good.