Food is pretty good, but greasy and leaves you feeling a little gurgly inside because you know that you should be eating better! Staff is usually distracted or busy because they are always slammed with customers. Food is usually out pretty quickly though and hot. Their fries are pretty good. Sometimes you can experience long waits at this location on evenings and weekends. Plan ahead to make sure that you don't miss your movie over at the Cedar Lee. Also parking can be a pain so you may have to park behind the theater and walk over.
Stopped in to this location for the first time ever. When the guy behind the counter walked up he said "Can I take the next person in line's order?" Since I was standing AT the counter to order I thought that was me but apparently that was another gentleman who the staff knew by name. So I proceeded to order and went to order the chicken in dressing for my mom and asked for WHITE meat and the lady tells me she can't give me white meat because they don't have that. I pointed to the menu and said it says RIGHT there she says yeah we don't have that. So the guy says yeah don't use that menu.....(insert face palm here) So when everything I asked for wasn't available or I was told "Yeah we don't serve that at this location" I left and never returned. So I have no idea what their food tastes like but their customer service SUCKED
Best pizza around town hands down!
This was my first time ordering food from here. The chicken was chewy. The waffles tasted like bread. I will not be going back here. Not only was the food bad the customer service was just as bad. I brought the food back. Toni asked what did I want instead? I said I would just like a refund". He said " we don't do refunds just store credits. I have never heard of a restaurant that does not give refunds. Plus he's very rude and aggressive. Never again.
I have eaten her a few times for breakfast and lunch, both of which were excellent. Food was always cooked and seasoned well. Staff was friendly and attentive. Small Diner experience. Highly recommend.
Worst delivery service in the business. They say they tried to deliver to my address and I'm sitting right there in the front room they say no one's home. They didn't even ring the bell on the front porch then when I called they got rude did the order was canceled and that if I wanted it I had to reorder and pay again I'm using my card because they had cancelled the order and refunded the card which would it taken 3 to 4 business days to appear on my card. This is the worst pizzahut in Cleveland. I would have given zero Stars if I could.
best mild sauce ever!!!!!! horrible customer service, horrible attitudes, i watched an employee eating while preparing food, just gross, the waitress didnt even hold the door open for a lady who had her hands full and she clearly seen the lady struggling to open the door...whenever there isnt a ball game going on the place is depressing
Good food, nice service, great prices. Perfect neighborhood store uf you are hungry and want something to eat. They got fresh homemade donuts. 10/10
Love this place!, awesome service, FOOD, atmosphere definitely worth making the trip back from Columbus ! Thank you for a wonderful evening!
I bought a shirt without trying it on first to realize when I got home it was too large. Not living in the Chagrin Falls area a few days later made a trip there to return it to find the shop not open despite the hours on the door indicating they should have been. Kept the shirt in the car and about a week later returned to the area as my dentist is there. Again the shop was not open during the indicated hours! Finally yesterday I was in the area again, the shop door was open and when I went to exchange the shirt the owner refused to take it as it was more than 10 days since my purchase! I was not expecting a cash refund but just wanted to exchange the shirt or purchase another item that most likely would have been more expensive meaning I would have spent more money there! Very unprofessional on the part of the store owner, not to mention rude and inconsiderate, as well as unreliable in not having her shop open during indicated business hours.