Horrible customer service in person and over the phone..not worth your time so dont waste it with these people just tryout craigslist!!
My husband and I went to best buy just to purchase a few dvds for our date night and when we went to ring them out there was no one at the register. We were told by the customer service rep at the door to wait by the register. When the service rep at the door attempted to get us assistance the man behind the customer service counter thats close to geek squad commented unnecessarily 'if they cant read they cant shop' pointing to the sign on the register referring all customers to the customer service desk. If my husband and I was not told to stay there we wouldnt have stayed. As customers in the store we dont know what management does or how the store operates. That store and a lot of stores I have encountered in the cleveland heights mayfield university heights area LACK customer service. Being a nurse I know in detail how customer service can really affect a person's mood. Needless to say my husband and I wont ever go back to this tactless best buy. All it takes is one person to ruin it for the whole store. But a business is only as strong as its weakest link. #2thumbsdown