557 E 185th St, Cleveland, OH 44119
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I had attempted to make an funeral order. The website says "as shown" and "same day delivery". I wanted a garden basket for tomorrow as well as a standing spray. The clerk said it wouldn't be the same color as shown and all of the plants would be substituted for something else; ivy for fern for example. No thanks. I took my business elsewhere so that I could count on what I was paying for.
WE ARE SO SORRY YOU HAD A PROBLEM WITH UNDERSTANDING THAT SOME PLANTS, AND FLOWERS ARE NOT AVAIL. AT ALL POINTS IN TIME. THERE ARE SEASONAL AVAILABILITY THAT WE MUST DEAL WITH EVERYDAY. I WILL BE CERTAIN TO POST ON THE WEB FROM NOW ON THAT WHEN A SUBSTITUTION IS NECESSARY A CUSTOMER WILL RECIEVE NOTICE "AS THE CLERK ATTEMTED TO DO", BUT ALSO MAKE CLEAR THAT THIS ORDER WILL BE DONE TO EQUAL OR GREATER VALUE THAN THE GIVEN PRICE. SORRY AGAN, BUT, WE DO HAVE CUSTOMERS WANTING EASTER LILIES IN SEPTEMBER AS YOU SEE, AND THIS IS JUST NOT POSSIBLE. YOU CAN COUNT ON RECIEVING A QUALITY PRODUCT AT A GREAT PRICE FROM TUTHILL FLOWERS. CURTIS TUTHILL