Sal's Heating & Cooling
11701 Royalton Rd, Cleveland, OH 44133
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Licensed and Bonded
Sal's Heating & Cooling Inc
We had a leak under are toilet leaking into are basement. So we called Sal’s first. This was are first plumbing issues. So we are new to home ownership. Sal’s came out next day. Told us upfront that it be $250 to pull the toilet and inspect. Then Quote us $2400 to replace lead / cast iron pipe and stack. This seem high so we called around to local plumbers and they offer free inspections and quotes one was for $600 and the other $175. We learned are lesson. Please call around before you agree.
they came out to repair my water heater. When I called the first time they said my parts were covered under warranty and I told them the error code I had on the unit and told them it needed a fan assembly. They came out and charged me time and for a diagnosis which I had already given them and ordered the part. They replaced the part about a week later and it still didn't work. Now it needed a mother board & a wire assembly. When they went to order the new parts they said it was a mistake and my parts weren't covered under warranty. I would not have started working on this had I known in the beginning. I then called Rinnai myself and they were very nice and agreed to sell me the parts I needed at a fair price due to the error. When I called Sals back with this info, Sals told me they could not put the parts in without upcharging me for them as that's how they make their money. I said if the parts are under warranty or Rinanni is taking care of them for me, why would they upcharge me. Sals labor for one hour is 90.00 which I had no problem paying ( and this is on top of the 200 I already paid them for the previous times they came out) They would not put the part in for just the labor cost. I could not believe what I was hearing. Choose a heating and cooling place you can trust. I still can't believe they are not finishing the job they started!!
I had two leaks in my master bedroom shower leaking into the garage and my son's shower was leaking into the family room. My master bed room shower was all tile, floor to ceiling with glass block windows on one side surrounded by green marble tile. I got multiple estimates and all advised entire master bedroom shower needed to be ripped out completely down to the studs and redone from scratch. Severally plumbers had suggested my son's shower needed to be taken out as well. I decided to go with Sal's Heating and Cooling to not only fix the leaks but to remodel the bathroom and family room. What a great job they did. Very punctual every day arriving between 8:00 a.m. to 8:30 a.m., and worked most days until 5:00 p.m. This was a big several week job requiring drywall, painting and tile work in addition to fixing the plumbing leaks. I am very pleased with the professional looking result and would recommend them without reservation to not only do your plumbing but bathroom remodeling as well. They also fixed a couple of unrelated items while they were there without complaint. Great job guys! Thanks.
This business is 1st class because the owner passionate and takes customer service very seriously. We constantly monitor websites and reviews, phone calls to verify and be able to provide 24/7 emergency plumbing and HVAC services. We understand every now and again we have a few folks that go out of our way to hurt a business with false claims. This is why we have taken all the precautions of serving you with all the tools possible to have the Greatest experience possible with Sal's Heating And Cooling, Plumbing and Sewer INC. Please know that Sal Himself will always makes time to for his customers personally even to those who try to do business through a review site and wont take a phone call to discuss the issues. Thanks, Sal Sidoti of Sal's Heating and Cooling, Plumbing and Sewer. President and CEO providing top service for over 41 years.
What a great company! A breath of fresh air. Nice people from the office all the way to the final product.
We called them in the middle of the night for service with No Heat. A real live person took my call and I was able to not have to sit around wondering if someone was coming or not. They said they would be there in an Hour and they were. The guy had the part on the truck installed it. It cost me under $200. I thought how fair. I will be keeping this number on my fridge for an emergency. Thank You Sal's for being honest and fair. Keep up the good work!
12/04/2011Provided by Citysearch -
Called Sal's on Thanksgiving Day! They answered the phone! Real Live Person! We had a Leaking water heater because we were using a allot of hot water getting ready for turkey! We had the whole family coming! When I thought I was in trouble, I was not. It was like they were waiting for my call. When they say 24/7 including Holidays they mean it! They installed the new Rheem water heater in a few hours and all my family was able to take showers later that day. WOW What service. If you have someone that needs to know someone will always be available in a time of need with a fair price, put these guys in your speed dial! THANKS SAL'S!!!!!!