Roto-Rooter Plumbing & Water Cleanup
10007 Denison Ave, Cleveland, OH 44111
|Mon - Sun:|
Services: Dryer Vent Cleaning, Excavators, Gas Leak Repair, Plumbing, Hauling Services, Sewer Cleaning, Drain Pipe, Water Heaters, Drain Cleaning, Water Damage Restoration
Rich (2338) was amazing! He was professional, polite, and quickly and directly answered our questions. He is an asset to your company. I would definitely call back if I have any other plumbing issues arise and ask for him, as a result of this visit.
The only opportunity for improvement is we were originally told 5-7, I left work early to make sure I was home in time, and then saw an email that listed the time as 6-8. Rich arrived around 6 p.m., within both ranges, but scheduling changes should not be made through email alone (no fault of Rich's).
After calling the 800# Rene called us and scheduled an appointment time which he came as set up. He figured out that the kitchen service line was blocked causing the water to backup in the sink. He recommended snaking the line and went over our options. After agreeing to have this service, Rene (#1199) was able to perform the task very professionally and cleaned up nicely. He explained how the line may have built up over time and what to do to prevent it as part of a monthly maintenance regiment. Rene was courteous and friendly individual and a true professional. We would definitely call for him again at Rotor-Rooter. We were very pleased with his service and professionalism and nice clean up after the job. Rene rocks!
Rich #2338 arrived on time, gave a written estimate and fixed the leaky toilet tank with new interior tank parts. The area was as clean when he finished as when he started. He was friendly and professional. It would be more helpful if the company could give a la carte pricing to reduce the sticker shock of an in home estimate.
Our bathtub had been draining slowly since we bought our house last year and this week it completely stopped. Larry was at our house within an hour of our call to Roto Rooter and he was a life saver. Our drains were completely packed with roots and he worked until he cleared them. The bathtub drains perfectly now. We will need more work in the future to repair pipe damage from the roots, and he explained everything and laid out a plan for us. We will definitely be calling Roto Rooter and asking for Larry when that time comes. He was so professional, upfront, and helpful.
We had a good experience with Roto-Rooter for unclogging our shower drain. They were able to fix the problem the same day and kept calling to give us updates on when the tech was coming over. Rene (1199) did a great job in less than an hour. We highly recommend this company.
I'm a new homeowner and recently experienced a sewer drainage issue. I called Roto Rooter and their technician Dan (3437) showed up and was the ultimate professional. He was friendly and walked me through this whole process and made it easy to understand. He completed the job in a timely manner and was extremely thorough. I'd highly recommend these guys to anyone with plumbing issues.
We had a great experience with Ben 827 and Dan 3437. They were both super knowledgeable and professional. Cleaned up as if they were never at our house. They wore shoe covers and were very respectful of our house. We will most definitely call Roto Rooter for any future plumbing needs. They were able to come out on a Sunday without a weekend rate.
We had a problem with sewer back-up and I called Roto-rooter around 7:30pm one evening, Rene (from Roto-Rooter) showed up to our house around 10pm that same night and checked everything out. He gave us a pretty realistic idea about what was going on and what he would need to do to access then properly diagnose the problem. We scheduled that work two days later and Rene (#1199) showed up at 8am didn't end up leaving until almost 6 pm (which was because the problem ended up being a worst case scenario). And while we were disappointed it turned out that our problem was so severe, we were glad to have Rene (and Roto-Rooter) who were extremely pro-active and took the time get us back on track.
Free Estimates, No Hidden Fees is a Lie. All LIES..
Guarantees All over their website and voice recordings when you make appt.
Called to get a pipe fixed in my crawl space. Spoke to 4 different people at roto-rooter and no one ever said there would be a $250.00 dollar charge to go in my crawl space which is 3 feet tall. Someone even called me the same day to see if I needed my crawl space cleaned from water so they knew it was a crawl space, then when the one guy got there he said just to go in, it will be 250 then they could give me an estimate. Very Disappointed and frustrated that they could have told me over the phone and I would have declined instead of waiting 2 days for them to show up and then tell me a hidden charge of 250. Never again will I call this company. Shameful. I hired someone else and had my pipe fixed in less than an hour and a very reasonable rate.
I recently had my tankless water heater rebuilt with new flue gas limiter, I couldn't be any happier with the fix. the technician who worked on my tank was Ben Yaknbik he was very professional helping me choose the right option for my budget if anyone has a problem with a tankless water heater I suggest you ask for Ben when scheduling an appointment.
On New Years Eve early morning, noticed toilet would not flush, and just keep filling up the bowl. But, unfortunately, if you you did flush it, water would pour out fall over the basement floor. Could not find any plumber open, until I came upon Roto-Rooter. Ben, tech 827 arrived within the hour of my placing the call. The weather was brutally cold, but it did not stop Ben. He worked constantly to get everything working again. Unfortunately for us, the problem was breaks in the main line going out of the street, so it will be a very expensive repair bill, but I know Roto Rooter will do a great job. Ben and the Filed Supervisor, Dennis, are both top notch employees, so I have no qualms about how this job will be handled. Thanks, Ben, you are an asset to Roto Rooter, and an extremely knowledgeable plumber.
I am always super satisfied with rooting rooter, I know what I get every single time, i can rely on their expertise, consistency and most of all guarantees.
I leaned my lesson the hard way when I changed one time to a local stand alone service, because if some coupon. Ended up paying double and still had to go back to rooto rooter to fix the problem. So I went back to them and since then, their number on my fridge.
TED #1700 came this time fixed the problem great professionalism. explained the problem, the options and cost and let me decide.
I like to put review every single time, because I think these hard blue color workers deserve recognition for doing good job every single time.