4320 Pearl Rd, Cleveland, OH 44109
Phone: (216) 351-2020
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Optical Options#Best#Amazing! Went in today to pick out frames. It was quick and painless! Everyone was helpful and in such good spirit it was infectious. I wanted anti-glare and was told it was not a good idea due to my job. The honesty was greatly appreciated and saved us $60. Will recommend friends and family to Optical Options and plan to come back next year!
At first I was very impressed with the service. But my second trip was very very disappointing. I placed order for the kids flex glasses and I was quoted 50 dollars. I waited 2 1/2 weeks and the wrong frames came in so I called to get the right ones ( mind you I was very very specific in ordering the PINK FLEXY GLASSES the first and second time .So when I called back all the sudden they wouldn't return them and told me it would be more money . So upon speaking with the man that fits the glasses and quoted me the 50 dollars , he told me it wasn't that big of deal and to deal with it . He was rude , irogant and had no customer service skills and obviously no management skills. They made a mistake and my daughter didn't have her parr glasses for that period of time and had to wear broken ones and he told me it wasn't a big deal. Once they are done with your insurance they will rip you off and not own up to their mistakes . BEWARE!!!!! Check your insurance statements!
Love Optical Options! We have been coming here for over 5 years now. This is a multicultural business that has a nice Caribbean black guy, a friendly Asian lady and a very kind White guy. Very nice people and awesome service! We have ordered over 50 prescriptions eyeglasses from them with all perfect vision! When you find good people and good service you will never go anywhere else!
I recently had the pleasure of working with Optical Options. The customer service was excellent. Staff was helpful and knowledgable. I was very pleased with the hard work. They gave customer focus 110 percent. My order was delivered quickly and safely. And my glasses are everything I hoped for and more. I would definately recommend Optical Options and will be returning as a loyal customer.