Northeast Ohio SPCA Inc
9555 Brookpark Rd, Cleveland, OH 44129
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I adopted a 10 week old puppy from here last week, and she is the SWEETEST little puppy. Due to her lack of proper nutrition, she began knuckling over. She also has a heart murmur (which was not disclosed at the time of adoption). Very rundown shelter, due to lack of volunteers. All of her issues are fixable, thank goodness, but be careful when adopting.
Service was great, the people were kind, and although they did not have much information on the particular dog I adopted, they were very excited for her to be moving to a happy permanent home.
Overall, I gave 3 stars, because of the lack of knowledge and the problems my puppy has that could have been prevented WAY earlier, simply by taking her for more walks and not making her fight for her food daily, in a kennel with her 2 siblings. However, instead of just complaining about the lack of volunteers I plan to volunteer, so that the next dog or cat that is adopted into a permanent home is readily prepared. I advise you all to do the same. I mean, really, who wouldn't love spending your free time with dogs and cats who have been shown little to no love all of their life?
We have adopted two puppies from here . Our puppies have been great. They are truly a great addition to our family and I couldn't be happier. They are getting new dogs/cats everyday, if you dont see something one day, go back in about a week and there will be different dogs/cats there.
Where else can you pay $65 and get their first shots and spay/neuter and get a friend for life.
We go to find our 5 year old a puppy and finds the he wants. The dog had just arrived that day. The sign on the cage said "not available until medically observed." Understandable. We tell them we want the dog and can we put a hold on it. They said "they can't do that, in case something goes wrong during the medical test." Fine I get it. So we go back the next day and the dog is gone. We ask them at the desk. They tells us that the dog we picked has been earmarked for the Cleveland orchestra's donation drive. As in instead of letting a family adopt the dog there and then, they would rather hold it to better their image or some big headed reason. Now we have to wait a week to attempt to get a dog my son wants and I actually dreamt about. Never again with this place.
I don't think I've ever given a 1 star review. Let alone for an organization that should be 5 stars regardless. I have adopted several animals over the years from different organizations over my lifetime. I adopted a dog here recently and it was a disaster. First of all the first impression: animals strewn everywhere, stacked on top of one another, hair and the smell of urine/feces. There is no office area nor are there private areas for getting to know the animal. They don't know anything about their animals, they talk the animals up as to how wonderful they are but they do not do any sort behavioral testing or even bother to get to know the animals outside of a couple walks. Many animals are sitting on dirty newspaper. The volunteers are not knowledgeable and do not attempt to be helpful (I've browsed here a couple times with the same experience.
I decided to adopt a dog from here, took my dog to meet her, the staff member said "she's great! So friendly and a lover" but when I asked about any issues they had no history on the dog and couldn't even tell me where they got her. I fell in love, though, and decided the next day to come back and adopt. Over the coming months the dog went from being fearful to boisterous which made us happy to see her perk up. But we realized she had severe behavioral issues from being crated her whole life and we could not afford the extensive training she needed. Sadly we had to return her in the hopes a family that had more time (like a retiree) and money could help rehabilitate her.
I called about 4 times with different people answering me and not giving much information on the surrender process. Finally a woman said "come between the hours of 10 and 2 tomorrow" so my fiance took a day off work to surrender her. They did not want to accept the dog, didn't believe she came from their organization, couldn't find her paperwork and said they didn't know if they would take a dog with behavioral issues (she wasn't aggressive). They gave us such a hard time I had to speak with 2 rude people over the phone while my fiance stood there with the dog. They said they didn't tell us to come between 10 and 2 and then turned around and said a volunteer had been telling people that over the phone. They claimed we would have to pay 50 dollars to vaccinate the dog again if they couldn't find the records?? It was so disorganized, everyone was so rude and unhelpful and you could tell they wanted to do everything not to take the animal back.
This place shouldn't be allowed to operate and unless you want to potentially be stuck with an aggressive dog or a dog that does not match your lifestyle or abilities due to their negligence. They just want to get the dogs in and out as quickly as possible not caring if it's the proper home. That dog deserved better than what she got and it was due to their irresponsibility. What kind of organization won't take their own animal back?
I will say my sister adopted a kitten from here with no issues. So perhaps cat adoptions/kitten adoptions will go more smoothly as there are fewer variables.
DO NOT ADOPT A DOG FROM HERE!
I'm forever grateful for this place. We found our dog back in December 2014, she came from Tennessee and is the best dog I have ever owned. The shelter is a little run down, but they are very helpful, shots are not expensive, and when I had my dog we had to go back because it had kennel cough, they gave us free meds because we had just got the dog with no hassle either. Again thank you for our amazing dog.
A great no kill shelter in the Cleveland area. The facility is a little rundown but I'm guessing they don't get enough funding or donations. I adopted my dog, Piper, from here over 5 years ago at an off-site event. I hope they have started fixing all the animals before adopting them out since a lot of owner's often neglect to do this VERY important task.
I am sorry but this place is a joke. I have contacted this shelter on 3 seperate occasions over the last 5 years and each time I have been turned away. First and foremost the staff, aside from a gentleman I spoke with, is lacking in compassion and communcation skills. All 3 times the women I have spoken too have come across as rude and inconvenienced by my inquiries for their help. All 3 times I was told they did not have room for the animals and they were understaffed. All 3 times I was treated like an idiot, as if what was I thinking calling them to find a safe place for a lost pet. I think perhaps this shelter may be lacking in funding, considering they are always understaffed and seem to be always overwhelmed. A lesson in phone ettiquette, communcations skills is much needed for this staff. If you are unable to help your customer the least you can do is be polite about it and perhaps have some information on hand to refer them to somewhere that can help.