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Hours

Regular Hours

Extra Phones

Phone: (440) 885-5834

Brands
patio
AKA

Litehouse Pools & Spas

Categories
Spas & Hot Tubs, Swimming Pool Dealers, Swimming Pool Equipment & Supplies, Swimming Pool Construction, Patio & Outdoor Furniture

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Reviews

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dszarka

06/30/2010

Provided by Citysearch - 
Overall
Ripped Off by Litehouse Service Dept

Called Litehouse for service on a leaking pipe attached to pump for our indoor pool. I also told Diana, the scheduler that I wanted help w/staining in the pool.

I was warned that it would cost $85 for the service call, and an additional $85/hr for the actual service.

The young man that came out took nearly an hour to write up an ESTIMATE to fix the plumbing and had no idea what to do with the stains. He took a water sample & promised I would hear from them later that afternoon.

He charged me $184 FOR WRITING UP AN ESTIMATE. Needless to say, I never heard from them about the water sample. WHAT A RIP OFF!

kac20

06/04/2008

Provided by Citysearch - 
Overall
do NOT Recommend

We wanted them to come out and open our pool... it was a little pricey. But we were told their price included hooking up the filter, cleaning the winter cover, hooking up the skimmer, and shocking the pool (although there was an additional charge for all chemicals used). We were also told we had to drain as much water off the top of the pool as we could prior to their visit. Anyways, the guys that came out didn't do half of what they said, and we eneded up spending $70 more than the quote. First, they said our winter cover had a hole in it so they wouldn't clean it. They said we needed new hoses, so they didn't hook up the skimmer or vaccum the bottom of the pool. Then, he said our skimmer had a small leak, and he fixed with putty (took him a couple minutes, charged us an additional fee). Although he said it was a temporary fix that could last up to a couple years- it actually only lasted about 3 days.

They ALMOST charged us an additional fee because we had water on the top of our pool cover, but they later returned that, as there was in fact not much at all- they had to do no draining themselves, and the cover came off just fine.

Also, I have yet to get a hold of the woman in charge of service directly- I always have to leave a voicemail and she will return my call. And on Mondays, her voicemail box is full, so you can't even leave a message. This should have been my first red flag.

Ridiculous, I do NOT recommend.

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