Brake Shop The
11701 Snow Rd, Cleveland, OH 44130
ASE Registered Technicians
Specialties: Cars, Automobiles, Autos
My car’s problem was occasional scraping from the left rear wheel when I stepped on the brakes. I looked around for a new auto repair shop since my previous one tried to bilk me.
I found favorable ratings on-line for The Brake Shop. I arrived, they put the car on the rack, removed all wheels for inspection, and contrary to the previous diagnosis, found that only the brake pads on the l-r wheel wouldn't retract due to rust. The pads were munched—and only on that one wheel. Dan started to explain the parts, the symptoms, and so on until I told him I'm familiar with brakes and have changed quite a few. I was pleasantly surprised when he suggested it's something that I could do since I now knew the problem and how to correct it. (I was surprised since I, a former mechanic who had his own business, told my customers they could save money by doing the repairs themselves too--if I thought they were capable of it.) I merely told Dan that I'm out of the business and would rather pay to have it done.
To sum up, the pads on the other three wheels were like new, no scoring/cuts in the discs/rotors. No other work was needed to be done except on that one wheel (unlike my original estimate). When all was finished, my bill was way, way less than Conrad’s I just dumped. I drove away (with warranty) knowing that there's good reason The Brake Shop has been in business for almost 30 years. Dan and Diana didn’t treat me as an expendable, hurried commodity. The Brake Shop just earned a new customer because of their goodwill and integrity. Definitely, I give The Brake Shop a five star rating.