I wanted to get another phone on my account and to change a line to a different phone. They changed my plan after I told them I did not want my plan changed on my personal phone. They did it to save money after I told them I wasn't going to spend more than x amount of dollars to do this because I can do it online for free. They took me off the high-speed unlimited and put me on unlimited 2 with the other two lines on my account they save $25 that they pocket it. I did not want my personal phone on the lower Speed Unlimited I was specific when I told them that they lied they stole and they cheated. This is typical Cricket they nickel and dime you to death over all the little stuff you can go to Amazon and get a SIM card for two bucks you can activate it online for free. You go to the store they want $35 and they figure every way they can get a buck out of you. They will waste four hours of my time while I get this fixed. I think I will drop cricket and go to a different service this is just too much the Fulton Road store is the worst. But all the nickel and dime you to death. My name is Richard winner this is all true and I stand behind it. They lied they stole they cheat.