The people who assisted me here are amazing. They are definitely helpful and were able to provide what I need. Awesome job.
These old Lawsons folk are true to today's standards of excellence. They deliver in an hour, they stand by your side if there are issues, and they are pretty fly for some old white guys. So stop by folks and be enlightened by customer service the old Lawsons way. Big 'O' comin' at ya'!
Terrible customer service. Lots of excuses, and items brought in to be fixed are not being returned. Will NEVER AGAIN support this place. One star rating is being too generous for this place... Do yourself a favor and stay away.
terrible service they asked for $99 just to show up.then called the next day asking for $20 extra (total of $120)more for the Cleveland downtown area.told them that I live a mile away from downtown and have my own parking .the response was if you don't pay the $120 we wont show up.I was a returning customer (they didn't care).who dose that ?after quoting $99 just to show up asking $20 more and not caring to lose the customer.i just told them I will get someone else.again avoid these people not worth the aggravation.jeff
The service was good price was affordable the problems i encountered were the time of delivery i bought the appliances around 1 pm and didnt get them until almost 8pm. The dryer worked thru a load and a half before cutting off. Called for service opening time next day was told someone would come out but no one came. Called the next day was told someone would come out but no one came. So pissed off and its the weekend uuuggghhh!!!
We purchased a GE Cafe refrigerator from Interstate Kitchen Supply 2 years ago. Recently we noticed water collection on the bottom floor of the refrigerator. The technician found the reason, the drain pan was substantially rusted and corroded which created a hole that leaked the water. This is a considerable defficiency for only 2 years old refrigerator. We wanted to pass this problem to a heigher level GE official to express our great disappointment of the GE products. We send email and GE called us back and to our shock they said the refrigerator is manufactured in 2008 which we were not aware of till now. The sales person at the store did not disclose the fact that she is selling us a 6 years old refrigerator, so according to GE this rust and corrosion could have started in that store long before it was delivered to our house. We are still looking for an explanation for such a defficiency which is a health hazardhas. Our recent findings suggests that this deficiency has been detected by several other customers. Thanks to the store representative of interstate kitchen supply, she has been helpful and cooperative to share with us the extent of this problem. She claimed that the store was not aware of the refrigerator shelf life and she took responsibility of replacing it.
The evening returns manager on 6/30/16 left little to be desired. She refused to return my item that I received a day prior via in store pick up. She kept stating that there's no way the computer could give me the wrong item! I showed her that my order slip and what was in the box to prove they didn't match. She insisted that the computer would never make that mistake! Even the gentleman that had to call her for an override didn't understand why the item was not returnable per BB policy. (Cue Idiocracy scenes.) I hope that no other customers have to deal with her. Corporate was called and I called the BB phone number to receive a label to return it correctly
You would do better looking on the streets, finding an appliance someone threw out, and fixing it yourself. That's how crappy this place is. They are a bunch of lazy drunks that don't know how to run a business. They showed up at 11 at night TOTALLY DRUNK. my brother did ALL THE WORK. And to top it off bought the wrong thing. Then when I called about a replacement the owner had the audacity to give me attitude! Save your money and shop elsewhere because with these clowns you definitely get what you pay for!
Awful customer service and unethical business practices. My sales associate (Ron) and his manager lied to me about the product I purchased and its return policy. Avoid this company at all costs.
I had technician to come out and price the repair for refrigerator. We agreed on the price. Then when technician got a part and asked me to be home so they can perform an actual fix, Tech shows only to tell me that he needs to take another look at the part. I had to take time off for him just to take a look!!!. Then they schedule a service again but never show up. It happened 3 times and every time I had to take a day off from work. Finally when tech did the job, gave me a receipt which was more than they quoted originally. I paid anyway. Couple days later, owner of the company calls me and says that technician should've charged me more and that I owe him more money. When I refused, he threatened me in an aggressive manner. He was very rude and threatened to file me for collection. Please save yourself a headache and money. This company is not worth your consideration!!!