They rate a zero. I called and asked if they took United Health Care Community plan. They asked for all my personal information. This is a yes or no question, you don't need anything but the name of the plan, and I verified it with the insurance company. YOU DO NOT NEED PERSONAL INFORMATION TO ANSWER THE QUESTION. This is per the agent I spoke with at United health care. I'm not trusting strangers with all my personal medical information. Do the world a favor and go out of business.
Never again! No selection for CareSource! They said we can choose from 4 frames. Staff seemed snobby and stuck-up.
Optical Options#Best#Amazing! Went in today to pick out frames. It was quick and painless! Everyone was helpful and in such good spirit it was infectious. I wanted anti-glare and was told it was not a good idea due to my job. The honesty was greatly appreciated and saved us $60. Will recommend friends and family to Optical Options and plan to come back next year!
At first I was very impressed with the service. But my second trip was very very disappointing. I placed order for the kids flex glasses and I was quoted 50 dollars. I waited 2 1/2 weeks and the wrong frames came in so I called to get the right ones ( mind you I was very very specific in ordering the PINK FLEXY GLASSES the first and second time .So when I called back all the sudden they wouldn't return them and told me it would be more money . So upon speaking with the man that fits the glasses and quoted me the 50 dollars , he told me it wasn't that big of deal and to deal with it . He was rude , irogant and had no customer service skills and obviously no management skills. They made a mistake and my daughter didn't have her parr glasses for that period of time and had to wear broken ones and he told me it wasn't a big deal. Once they are done with your insurance they will rip you off and not own up to their mistakes . BEWARE!!!!! Check your insurance statements!
Love Optical Options! We have been coming here for over 5 years now. This is a multicultural business that has a nice Caribbean black guy, a friendly Asian lady and a very kind White guy. Very nice people and awesome service! We have ordered over 50 prescriptions eyeglasses from them with all perfect vision! When you find good people and good service you will never go anywhere else!
Dr. Kammer gives you a very thorough eye exam and clearly explains what is going on with your eyes. He is friendly, personable and great to work with. It was an excellent experience.
If I could give Philip Cotrell zero stars, I would. This is the meanest, most unprofessional doctor I have ever met. He completely traumatized my 5 year old. He yelled at her for cutting into his lunch (she was scared of the dilating drops). When he overheard my sister consoling my daughter, he flipped out and ripped her prescription out of my hand. He refused to even explain her diagnosis to me. I stood there dumbfounded and had to literally beg for her prescription back. What an absolute jerk. I cannot believe Target allows this guy to work there. Take your money 5 minutes away to WalMart!
Employee made a mistake on 3/30/17 and charged my account under another name. When she informed the female manager of the problem, the manager did not come over to resolve the issue. I had to wait for at least 30 minutes until the employee located someone else. The issue was resolve by them refunding my charge card, but due to there mistake I have to wait at least 7 days for those funds. They would not place the glasses order because they said that it must be paid in full, but if I gave them half of the money in cash, they will be able to submit the order. What a joke. The employee who made the mistake apologize, but it appeared to me that the male employee who came to assist and the female manager who never came over were by no means professional in handling this situation. I will not be going back and have taken my business elsewhere.
Dr. Kammer goes above and beyond! My 16 year old daughter and I were new patients. Dr. Kammer was so conversational and informative. He taught my teenage daughter about proper contact lens care and he was able to fit me with a comfortable contact len - and I haven't worn contact lens in 10 years due to dry eyes and discomfort! I'm so excited to wear contacts again. By far the best eye doctor and staff around.
The worst experience, that guy in the back that fixed the lent is the worst don't go there you en up with no money
This place is amazing! Me and my family have been coming to optical options for years now! I will never go anywhere else! Buen servicio! Amantes de la gente!