I ordered and paid in advance for a new recliner.It arrived after 3 weeks delivery, but they got red leather instead of brown. They reordered a new chair. The new chair arrived in the same red leather! He apologized and said it was his fault for entering the wrong number. It's new been 3 weeks since the 2nd reorder. I called & they're telling me it could be another 3 weeks. Very poor business. they keep wanting me to put the wrong one in my house until the new one comes. I don't want the wrong one; I want the one I ordered.
Not at all happy! Was told by the salesman the furniture we were looking at was in fact leather upon having it for a few months we have always questioned it since it was delivered it didn't seem real but now we know it is not real leather and it is starting to show wear already you call the store they tell you that you have to speak to the salesman who conveniently is never there nor does he return calls. I called a week after having my bed delivered to tell them the post was loose they were supposed to have someone call me to come fix it and that never happened!!
Brian Wilson was an exceptional salesperson! He remembered us from a previous visit and what we picked out. Very satisfied with price, service and and selection. Would recommend Northeast Factory Direct to friends and family.
My fiancé and I recently bought a bed, mattress, two dressers and a couch from here and we are very happy with it. The guys there are great and very helpful. They kept coming back to answer the questions we had and didn't complain when they had to go back and forth through the warehouse to check prices on multiple items for us. I would definitely go back for more furniture from them. We saved a lot of money shopping there instead of a typical furniture shop. If you shop there, ask for Mark, he was great!
First off let me start by saying I think the furniture is great, no problem with that. But getting it is a completely different story. I ordered a sectional and was told it would be delivered in 2 weeks. Great. So after two weeks no call from delivery company or NEFD. I wait two more days and still nothing. I paid for everything in full btw. So I call them, they tell me it'll be another week and a half because the sectional comes from somewhere further away. After that week and a half I call, manager not available he'll call me back by the end of the day. this goes on for almost a week before I actually talk to someone about something that has been paid for in full. He then goes on to tell me he thought he called me back and I said well I dont have a missed call or a voicemail. He then back tracks and says he calls about 75 people a week he didn't realize if he called me or not. the only good that came out of this is that they paid for my delivery fee.
Not sure why there are all the negative reviews but I've bought furniture from them several times and have never had a problem. Great quality, great service
I went into NE Factory knowing I needed a new living room set and that was it. I watned a new couch, chair, and ottoman, but I had no idea what color or fabric. The salemans, Tommy worked with me to explain the fabric choice and all the colors available in the couches I was looking at. He was very patience as I made my decision and even showed me catelogies with more to choose from. I picked out a set and then research online to see if I was really getting a deal or not. I saved about 35% of what a similar couch was at a location department store. My new furniture was deliver on time and the men were very nice and clean up after themselves. I will be back to NE Factory for a kicthen table and a new mattress set!!!