When I arrived at the Enterprise counter at the CLE rental location, the counter person was very helpful. When I went out to the lot I was given a choice of five full sized vehicles. You can get inside them to make sure you are satisfied. You make the decision for what you want. The lot person explained all the gadgets for the 2015 Ford Fusion that I selected. It had 9K miles on it. It is up to YOU to select what you want to drive before driving out the lot. I like the unlimited miles for my rental contract. I opted for Enterprise to fill up the car with gas. The area price was $2.40/Gal. The Enterprise cost was $1.88/Gal. It is very convenient to allow Enterprise to manage everything when you drop off at check-in. I was quickly taken back to the airport via shuttle. I appreciate all the helpfulness from staff. They actually care. If you select a car with 40,000 miles or it has an offensive odor, then it is on you. I was given a selection of five different cars. I sat in each one before I selected the Ford Fusion. I highly recommend Enterprise for visiting or business. If you have any questions, please ask them. They always have an answer with a smile. I appreciate the people in the lot to make sure I am totally familiar with all the cool gadgets. I was impressed with the Ford Fusion. Thank you Enterprise.
The car that I rented was not clean at all. It had dirt on the floor mats as well as crayons left in the cup holders and food crumbs all over the seats. The best part was used tissues in the door pockets and a half bottle of orange juice in the seat back pocket. In the future I will pay closer attention before I leave with the vehicle. I also was not pleased with the up-selling done on the day of pickup. I was asked if I would prefer a certain vehicle and then when I agreed they gave me a different vehicle and said it was in the same class. The difference in the amount of room in the two vehicles was substantial. They did not even have the vehicle they hooked me with in stock. Classic bait and switch.
I'm an Emerald Club member and used The Aisle. When I arrived, since I had already made my reservation, I bypassed the desk, walked to aisle, and picked from several mid-sized and full-sized sedans. Cleveland is the city that raised me, and National Car made coming home pleasant. Getting the vehicle was a breeze. Then on the return, I dropped the car off after hours for an early flight back to ATL and I happened to catch the Shuttle Bus. Actually, he saw me pull into the lot, and waited for me (The bus was just about full!). So nice! This experience set the bar for my Emerald Club membership.
Getting a car was relatively quick and easy, which was nice when my flight was delayed and I didn't get to the car rental counter until midnight. I was also relieved that they were open that late so I could still get a car. The agent was courteous and helpful. I was not pressured at all to add on services. I was happy with the choice of cars, and the price was great. The agent informed me that I was eligible to just walk past the counter and pick out any car from the Emerald Isle. That would saved even more time. I will definitely do that next time.
I use National on a regular basis I am a Emerald club member I like the fact that I can pick my own car my only complaint is the condition of the last few cars very dirty one had water spots on the window so bad I could not see had to stop immediately and clean the windows. Another time there was melted chocolate on the center counsel which eventually got all over me was not happy. Their rates are competitive can usually find a coupon will continue to use National just hope the address some of their cleaning issues
Have been a dedicated National customer for several years, they are always wonderful. During this rental, I had an engine light come on mid-trip, along with a warning light about the stability control system. I continued on to my destination (it was only 5 minutes away) and called their 24 hour roadside assistance. The agent I spoke with was delightful, customer focused and had a new car delivered to me within a couple hours (I was 2 hours away from the closest airport). Just one of the reasons they have my loyalty!!
Mediocre experience for me. the counter sent me out to get a car then the lady at the gate told me she could not find my reservation. Took 5 minutes to get that cleared up and get out of the airport. I travel for work and this was the first rental car ever that did not provide keyless entry. I had to use the key to lock and unlock the car every time. Seems minor but try doing it for awhile-it sucks! Nothing too huge, but I have had better overall experiences with Enterprise.
I try to use only National for a number of reasons: First, they are usually the cheapest in their daily rates and their is very little difference in rates between car categories, so I can get a smaller car if it is just me, or a larger car if traveling with a team and not have to worry about a large increase in cost. Two, the Emerald Aisle advantage is huge, just walk up, pick your car, show your ID at the gate and drive off. Best rental company out there, hands down.
My job takes me all over the US and I frequently rent cars. This is my first time writing a review but I felt compelled because this was the BEST customer service I have ever received! They were kind, prompt and when I spotted a fun car in the lot AFTER I already had my keys and was in my other car, without a blink of an eye they let me switch and they even re-parked the car I initially took. SO KIND, Best service anywhere. Thanks Cleveland National Car Rental!!!
Loved it! When I got to National car. I did not like the small car I had reserved so I was allowed to upgrade right there. I did not have to wait in a line at the customer service counter. I was not harassed to purchase a lot of insurances I don't need (if you have full coverage in your personal car it is transferrable to the rental if in the US) Every one there was very nice and courteous. I just loved it and I felt like the professional that I am.