I wanted to get another phone on my account and to change a line to a different phone. They changed my plan after I told them I did not want my plan changed on my personal phone. They did it to save money after I told them I wasn't going to spend more than x amount of dollars to do this because I can do it online for free. They took me off the high-speed unlimited and put me on unlimited 2 with the other two lines on my account they save $25 that they pocket it. I did not want my personal phone on the lower Speed Unlimited I was specific when I told them that they lied they stole and they cheated. This is typical Cricket they nickel and dime you to death over all the little stuff you can go to Amazon and get a SIM card for two bucks you can activate it online for free. You go to the store they want $35 and they figure every way they can get a buck out of you. They will waste four hours of my time while I get this fixed. I think I will drop cricket and go to a different service this is just too much the Fulton Road store is the worst. But all the nickel and dime you to death. My name is Richard winner this is all true and I stand behind it. They lied they stole they cheat.
Customer service here is amazing. I will drive to this location anytime I need to go into a location. The two gentleman are very patient and the knowledge made everything run smooth without any complications.
Came to the store to update my old I6 to I7, I was told that I also qualified for a black Friday deal - Ipad mini 2 for a $100 !!! Got the Ipad, swiped my credit card, left my autograph on the signature terminal and my new bill is more than double. 3 agents were helping me with the upgrade + Ipad for $100, none of them mentioned that Ipad comes with a two year contract, new line, activation fee and insurance.Went back to the store to talk with the manager, he did not help... promised to sent an email with my complain to the district manager who was supposed to get back to me within 24 to 48 hours - which never happened!!!Reported as a fraud to my bank,.Save your time, money and AVOID this store !!!
We had a very pleasent time at verizon wireless. Our helper was Bob and he was very kind, fast and, professional. Our experience there lead to a new phone and a happy costumer.
I encourage everyone in the area to utilize the services of Woodland Wireless, the owner is very kind & humble, he goes out of his way, above and beyond for his customers.EXCELLENT CUSTOMER SERVICE !
I took my phone here to get fixed they had it for two weeks gave back not fixed and broke something Elsa they do not no what there STAY AWAY
Cricket Cellular is garbage. Here's a link to 813 complaints about the customer service and network reliability:http://www.consumeraffairs.com/cell_phones/cricket_cellular.html. They need to be brought up on charged ms by the FCC! I bought a cradle/ case for my Samsung Galaxy s5 and it was difficult to pop in and out of the cradle. I tried to return it but they said that there are no refunds on phone accessories. It's on the bottom of the receipt. Fine. I had it for less than 24 hours and no damage was inflicted upon the merchandise. Not even store credit! I was going to switch to there service, but after that fiasco at the Cricket store on 5162 Pearl Rd, Cleveland, OH 44129 and reading the reviews, I think not! So, if you have Cricket Cellular the you're one of the few lucky ones! Those thinking of switching I'don't rethink it and read the rewiews. Thank you for viewing and good luck.
Htc brand new phone worked for only 6 days. Under the buyers remorse law, the store must replace my phone. The lady manager refuse to exchange it because she insisted that I dropped it and I didn't. This lady at the store was not helpful. She completely ignored the fact that the phone was defective.
I was very unimpressed with the service o received in this store . Stay away from it if you can . I was double charged for an iPhone & was told my refund would be back the next day . I received the run around for 3 weeks & was only taken care of when I threatened to come up to the store & talk to someone . The staff is rude & inattentive & preoccupied with unprofessional things . I would never recommend this store to anyone & I wish I had never dealt with that store in the first place
misinformed me of stock in store. when asked to cancel transaction, associate promised me it was taken care of when it wasnt. also was not told that it takes up to 5 business days to reverse an order and reset upgrade eligibility. i used to work for sprint and i never heard that before. i will never step foot in this store again or do business in any sprint retail center ever again.