DO NOT USE THIS COMPANY!!!!!! I was redirected to this website while I was using United Airline's website and didn't notice the change in the web address until I received the receipt. The policy is a free cancellation withing 24 hours. I called immediately to cancel because I wanted to book directly from United Airlines. This is a call center in India. The representative told me the flight was cancelled and I would receive a full refund. However, I called 3 weeks later since I had not received a refund and the Indian call center told me the flight was never cancelled. They were adamant it was my fault I didn't comply with their policy, which was a lie since I did cancel within 10 min. I will be contacting the BBB in Cleveland OH and the FCC to file a complaint and I will post this on Facebook. Use this company at your own risk, they will rip you off.