Worst Milk shake I have ever had in my life. It had the consistency and taste of nestle quik chocklate milk. Went to return it but they had just closed. The manager came out and said they would replace it the next day. No problem. She then told me that i had ordered a "sub-milkshake, and next time I should ask for a "classic shake" I explained that I had just asked for the menu item, it didn't say "sub-milkshake. When I jokingly said, I'll be sure to not order a sub-standard shake next time, she got upset, and asked us to leave the property. I feel that was rude after, giving a bad product, that I had to drive all the way back to return.
I can NOT even give this Taco Bell a 1 star. I spoke with HOMER.....apparently a manager. Spoke above me, did not use any people skills to resolve my situation which was order wrong. Hung phone up on me. I must mention, though I am frustrated, just had surgery and depending on this meal to feed my family, as I can not cook. I was on hold 5 min 17 sec before he came to phone. ( must add, as he walked to phone, belittling an employee about making a burrito. and using authoritativeness and what I would describe as power high. OVER A BURRITO! ) I was upset that EVERY single item was incorrect. I did not go to drive thru, I can not..husband did, after long day working, and kids in martial arts. So, did not check. SHOULD NOT HAVE TO! As I explained all the above....he hung up on me!!!! I am FURIOUS! Called Taco Bell..I'm not done....BUT NOT OK! NO PEOPLE SKILLS WHAT SO EVER!!!!!