RENTERS BEWARE! King of Bounce is UNDER NEW MANAGEMENT and they are tarnishing the company name. We had a booking for my daughter and her boyfriend's HS graduation/going away party for Enlisting. Imagine my surprise when I got an email the day before pick up, doubling the total (now over $400+) and increasing the deposit another $75 to $275. I called thinking it was a mistake and was told the new owner decided not to honor the price I was given. I could see if she made that decision a month ago and didn't book, not the day before pick up! I asked for Leila and gave my name. I reminded her of our previous arrangement and how it's bad business to ruin someone's party by doubling the amount before the party, no warning! I have 60-70 ppl coming and her response was "I was only a couple days into the business when you booked and over my head. I'm not honoring the price, I wasn't born yesterday. I'm not gonna argue, do you want it or not?" So there goes my tables, chairs, and waterslide. I work 2 jobs and been saving to throw this party and it's now going to cost me double. DISGUSTED with the LACK OF service. Absolutely NO EMPATHY for RUINING our party! I wasn't given an apology or offered something else for the price I had. She even hung up on me! VERY UNPROFESSIONAL! Take it or leave it. Now I have to scramble to make arrangments tomorrow to salvage what I can so I don't have a crowd of people standing around in swimsuits looking foolish. Good thing I didn't order my cake through them! In case you're wondering I'm not a competitor and she can't claim I'm not a customer. Sorry the previous owners sold the business to someone who doesn't seem to understand customer service and repeat business! (Especially to use the fact that she's overwhelmed as a valid reason to double my price!) These parties are important to all and you can't get a 2nd chance at that b-day, grad, anni etc. I won't be using KOB again nor recommending to friends/fam. I wouldn't wish this upon my enemy.
8102 International DrOrlando, FL 32819
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